Subject: Re: Customer claims of not for receiving the refund. // 6454027149
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 14 Jan 2020 19:51:00 -0700 (MST)

Hi shafeeque, 

if the customer has shared the bank statement with you, please raise it on Jira. 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 14, 2020 5:42:06 PM 
Subject: Customer claims of not for receiving the refund. // 6454027149 

Hi Team, 

Problem Statement: Customer claims of not for receiving the refund. 
Order Date : Nov 26, 2019 
Order NO : 6454027149 
RMA: 23065722 

Assistance Required: Re-check of processing the refund. 

Issue Description: The refund has been processed on 12/02/2019 under RMA: 23065722 , but customer insists that he didn't receive the amount in his account , he provided statement as well. 
Kindly check and help us to resolve the case. 

Regards, 
Shafeeque