Subject: Re: (Late Shipping) // 6458687208
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 13 Jan 2020 08:00:50 -0700 (MST)

Hi Team 

The order was placed on 28 Dec and the items are still not available for pick up. 

Order id: 6458687208 

Please check the order details and share an update. 

Looking forward to hear from you soon. 

Thanks 
Inayat Ali 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 13 January, 2020 18:49:02 
Subject: (Late Shipping) // 6458687208 

Hi Team, 

Problem Statement: What is the issue (Late Shipping) 
Order Date : Dec 28, 2019 
Order ID: 6458687208 
Tracking ID: 645868720822999991 
Store code: Max60252 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 28 Dec and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018. 

Regards, 
Shafeeque