Subject: Fwd: Order Delay - 6450590083
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Date: Sat, 11 Jan 2020 10:23:04 -0700 (MST)

Shafeeque, 

Cancel the order and have it processed via Jira. Attach a screenshot of Jessie's email below. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, January 9, 2020 6:19:38 PM 
Subject: RE: Order Delay - 6450590083 

Hi Apoorv, 

Get this cancelled – it’s pending for so long. 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, January 9, 2020 4:32 AM 
To: Sagaya Suresh Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]> 
Subject: Order Delay - 6450590083 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6450590083 

Order placed on Nov 9, 2019 and the status is still submitted to WH. Please advise if this is visible in WMS/OMS. If so, please ship this out on priority. Customer is still chasing for the order. We have received no response on this since Nov 13, 2019. 

Please look into this on priority and help us close this case. Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 8, 2020 11:49:28 AM 
Subject: Late Shipping 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : 09-Nov-2019 

Order ID: 6450590083 

Tracking ID: N/A 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 09-Nov-2019 and till now she has not received the order. As per the hybris the order status is rSUBMITTED_TO_WAREHOUSE. 

​Kindly check and do the needful. 

Last escalated on 30/12/2019 

Regards, 

Shafeeque 

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