Subject: Fwd: [#343085] - Conversation with k_aljaid
From: Seeta Seeta <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Date: Thu, 9 Jan 2020 07:15:15 -0700 (MST)

Hi Safeeque, 

Please contact the customer and ask for the alternative number. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Manager Taif2" <[email-masked]>, "Sagaya Kumar" <[email-masked]>, "Centrepoint" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, January 9, 2020 6:59:43 PM 
Subject: RE: [#343085] - Conversation with k_aljaid 

FYI [ mailto:[email-masked] | 
@Seeta Seeta ] 

From: Manager Taif2 <[email-masked]> 
Sent: Wednesday, January 8, 2020 12:38 PM 
To: Sagaya Suresh Kumar <[email-masked]>; Centrepoint <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Re: [#343085] - Conversation with k_aljaid 

Dear Team, 

We try to call customer for collect order, the given cell phone number getting switch off 

Thanks & Regards, 

Ahmed Alhumaidi 

Mall Manager 

CENTREPOINT TAIF 2, 

Email:[email-masked] 

Mobile: +966 595993394 

PO Box 23679 | Jeddah 21436 | IP 7586| Saudi Arabia 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 8, 2020 8:16 AM 
To: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Manager Taif2 < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#343085] - Conversation with k_aljaid 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: (Late Shipping) Warehouse 

Order Date : Dec 5, 2019 

Problem Statement – Late shipment 
Order ID: 6455722378 
Tracking ID : 645572237822999991 
Assistance Required – Need delivery 

Issue Description: Customer placed order on Dec 5, 2019 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. Could please confirm whether you have receivd the product in your store or not? If received kindly prepare for collection ASAP. 

Customer is chasing us for his/her order so we request you to expedite the delivery . 

Regards, 
Shafeeque 

On Fri, 3 Jan at 2:40 PM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Problem Statement: (Late Shipping) Warehouse 

Order Date : Dec 5, 2019 

Problem Statement – Late shipment 
Order ID: 6455722378 
Tracking ID : 645572237822999991 
Assistance Required – Need delivery 

Issue Description: Customer placed order on Dec 5, 2019 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery . 

Regards, 
Shafeeque 

BQ_BEGIN

On Fri, 27 Dec, 2019 at 4:59 PM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Problem Statement: (Late Shipping) Warehouse 

Order Date : Dec 5, 2019 

Problem Statement – Late shipment 
Order ID: 6455722378 
Tracking ID : 645572237822999991 
Assistance Required – Need urgent shipping 

Issue Description: Customer placed order on Dec 5, 2019 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery . 

Regards, 
Shafeeque 

BQ_BEGIN

On Sun, 15 Dec at 9:05 AM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

​Hi Team, 

Problem Statement – Late shipment C&C 

Order ID – 6455722378 

Tracking ID : 645572237822999991 

Assistance Required – Need urgent shipment C&C 

Issue Description: Order was placed on: 05-Dec-2019 ,However. The order has not shipped to the store till now ,As per the hybris the order status is ready to shipped. So Please shipped it ASAP 

​ 

Regards, 

Ammar Ali 

BQ_END

BQ_END

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