Subject: Missing Part : 6454003211
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 8 Jan 2020 06:01:15 -0700 (MST)

Hi Team, 

With the reference to order number 6454003211, customer placed the order for 161428892 - - Teknum 3-Position Premium V8 Stroller and along with the stroller there's a bag and hook as well with the item. Now customer is claiming that he has just received the stroller. 

We have already escalated the case to warehouse and they have informed us that they don't have the stock available in Riyadh warehouse for replacement. So could you please let us know what action do we have to take in this case. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 7, 2020 12:37:15 PM 
Subject: missing Part 

Hi Team, 
Problem Statement: Missing Part of BABYSHOP TEAM 
Ticket No: 289536 
Order Date : Nov 26, 2019 
Order ID: 6454003211 
Tracking ID: 00000080015175298 
Delivery Date: 11/27/19 
Assistance Required: Need Urgent Assistance 

Issue Description: Customer emailed us informing that he/she placed order for (161428892 - - Teknum 3-Position Premium V8 Stroller with Sunveno Black Diaper Bag and Stroller Hooks) Customer received only stroller without the bag and hooks. 
so we request you to look into this concern and help us to resolve the case on ASAP. 

Last escalated on 04/01/2020 

Regards, 
Shafeeque