Subject: New Reply Received - [email-masked]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jan 2020 22:00:32 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  [email-masked]  Ticket comment <div>Hi Team<br>
<br>
Please note that the order contains only 1 Cartoon and we delivered it in the same condition we received it, Also we collected 216 SAR as COD amount.<br>
<br>
Best Regards
</div>
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Nour Bayouq</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>3/1/2020 4:39 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#366279] - [email-masked]<br>
<br>
<br>
 
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<div>Hi Team,<br>
<br>
Problem Statement: Confirmation about money collected from customer<br>
<br>
Order Date :Nov 23, 2019<br>
Order ID: 6453282481<br>
Return Tracking ID: S000264515823<br>
Assistance Required: Urgent assistance<br>
<br>
Issue Description: Customer placed order for 6 item and as per customer she/he received only 5 items as per Hybris 1 item is out of stock but he says he paid full amouny.<br>
KINDLY CONFIRM HOW MUCH MONEY YOU COLLECTED FROM CUSTOMER?<br>
<br>
<br>
Regards,<br>
Shafeeque<br>
<br>
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<blockquote class="freshdesk_quote">On Wed, 1 Jan at 10:04 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/366279" rel="noreferrer">#366279</a> raised by نوال السلمي ([email-masked]).</div>
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: ​<strong dir="ltr">Confirmation about money collected from customer</strong><br>
<br>
<strong dir="ltr">Order Date :Nov 23, 2019<br>
Order ID: 6453282481<br>
Return Tracking ID: S000264515823<br>
Assistance Required: ​Urgent assistance</strong><br>
<br>
Issue Description: Customer placed order for 6 item and as per customer she/he received only 5 items as per Hybris 1 item is out of stock but he says he paid full amouny.<br>
​KINDLY CONFIRM HOW MUCH MONEY YOU COLLECTED FROM CUSTOMER?<br>
<br>
<br>
Regards,<br>
Shafeeque</div>
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<blockquote class="freshdesk_quote">On Thu, 26 Dec, 2019 at 10:57 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="rtl">مرحبا نوال،<br>
<br>
شكرا لتواصلك معنا.<br>
<br>
تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به.<br>
<br>
لقد تم رفع طلبك للجهة المعنية لتحقق بخصوص طلبكم. وسيتم التواصل معكم في حال وجود أي معلومات جديدة.<br>
شكرا لتعاونكم وتفهمكم معنا.<br>
<br>
لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.<br>
<br>
أصدقائك,<br>
فريق الدعم.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/366279