Subject: New Reply Received - استفسار
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jan 2020 11:58:48 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  استفسار   Ticket comment <div>Dear Team, <br>
<br>
Thank you for reaching out to us. <br>
<br>
The details have been updated accordingly. And a delivery attempt will be arranged with the customer.<br>
 
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<span class="labelnormal"><span class="labelname_sf">Best regards,<br>
<br>
Yazan Alkhateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>5/1/2020 12:17 PM GMT+02:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#386448] - استفسار<br>
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<br>
 
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<div>Hi Team,<br>
<br>
Problem Statement: What is the issue (Late Delivery)<br>
Order Date : Dec 29, 2019<br>
<br>
Order ID: 6458779616<br>
Tracking ID: S000393117279 - S000393951390</div>

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<strong dir="ltr">Contact No: 0561591011 - </strong><span dir="ltr"><strong>0535456395</strong></span><br>
Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was shipped from our side on 29/12/2019 and 30/12/2019 but till now the order has not beendelivered to the customer so we request you to arrange a delivery on priority basis. <strong dir="ltr">Customer provided his contact and address details below:</strong>
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<strong dir="ltr">Contact No: 0535456395<br>
Alternate number 0561591011<br>
address:<br>
Mecca, Al-Sharaya, scheme 3, next to the Human Development Committee</strong><br>
<br>
Regards,<br>
Shafeeque<br>
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<blockquote class="freshdesk_quote">On Sat, 4 Jan at 11:12 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/386448" rel="noreferrer">#386448</a> raised by ابتسام الاحمدي ([email-masked]).</div>
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: What is the issue (Late Delivery)<br>
Order Date : Dec 29, 2019<br>
<br>
Order ID: 6458779616<br>
Tracking ID: S000393117279 - S000393951390<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on 29/12/2019 and 30/12/2019 but till now the order has not beendelivered to the customer so we request you to arrange a delivery on priority basis.<br>
<br>
<br>
Regards,<br>
Shafeeque</div>
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<blockquote class="freshdesk_quote">On Sat, 4 Jan at 10:48 AM <span class="separator">, ابتسام الاحمدي &lt;[email-masked]&gt; wrote: </span>

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<div style="direction:rtl">لم يتم التواصل</div>

<div style="direction:rtl">لاستلام شحنة وهذه تفاصيل الطلب </div>

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<div dir="rtl" style="text-align:right"><img alt="Image" id="id-3155B9C1-CE73-4923-B63D-F115018A1305" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3NTczNTI5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-LsAlBGIMFsBgkF5J42OMgiAs4-X-9fWEFEGkBKgpzY" style="max-width:100%"></div>

<div class="ms-outlook-ios-signature">احصل على <a href="https://aka.ms/o0ukef" rel="noreferrer"> Outlook لـ iOS</a>
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<font color="#000000" style="font-size:11pt"><b>من:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>‏‏تم الإرسال:</b> Saturday, January 4, 2020 9:41:39 AM<br>
<b>إلى:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>‏‏الموضوع:</b> Re: [#386448] - استفسار</font>

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<div dir="rtl">مرحبا ابتسام  ،<br>
شكرا لتواصلك معنا<br>
نعتذر عن الازعاج الذي تسببنا به<br>
<br>
نود اعلامكم بانه تبعا لبيانات فريق الشحن ان حضرتك قام برفض استلام الطلب من فريق الشحن بتاريخ 31/12/2019 لذا تم ارجاع المنتج الى المستودع. يرجى اعادة رفع الطلب عبر الموقع من جديد ليتم توصيل المنتج في اسرع وقت.<br>
شكرا لتفهمكم وتعاونكم معنا<br>
<br>
لا تتردد في التواصل بنا للحصول على مزيد من المساعدة.<br>
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اصدقائك<br>
فريق الدعم<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/386448