Subject: New Reply Received - استرجاع
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jan 2020 13:14:05 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  استرجاع  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Dears,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Kindly note collection reference  is nit created automatically.
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<span style='font-size:11.0pt;font-family:"Bahnschrift Condensed",sans-serif;color:#1F497D'>Best Regards.</span><span style="font-size:10.5pt;font-family:-apple-system;color:#1F497D">
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Bahnschrift Condensed",sans-serif;color:#1F497D'>Omer Saeed.</span></div>
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<span style='font-size:11.0pt;font-family:"Bahnschrift Condensed",sans-serif;color:#1F497D'>Special Projects – Operations
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<span style='font-size:11.0pt;font-family:"Bahnschrift Condensed",sans-serif;color:red'>Aramex</span><span style='font-size:11.0pt;font-family:"Bahnschrift Condensed",sans-serif;color:#1F497D'> International – Riyadh, Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system;color:#1F497D">
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Mahmoud Emadeldin Mahmoud Elsayed &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, January 2, 2020 4:10 PM<br>
<b>To:</b> Omer Saeed (SA) &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Cc:</b> ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Mohmed Musa (SA) &lt;[email-masked]&gt;; Mensour ShehabAlDeen &lt;[email-masked]&gt;; AbdelKader Salameh &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#358552] - <span lang="AR-SA" dir="RTL">استرجاع</span></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi
<a href="mailto:[email-masked]" id="OWAAME5C0C43AA69845CEB3CF90707FB790DB" rel="noreferrer"><span style="text-decoration:none">@Omer Saeed (SA)</span></a>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>These are customer return request,  AWB auto generated, Pickup reference should be auto created too, please advise if pickup reference not auto created too ?!
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Mahmoud  </span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Omer Saeed (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, January 2, 2020 5:09 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohmed Musa (SA)
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mensour ShehabAlDeen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AbdelKader Salameh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#358552] - <span lang="AR-SA" dir="RTL">استرجاع</span></span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Dears,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Kindly provide collection reference to arrange collection.
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<span style='font-size:11.0pt;font-family:"Bahnschrift Condensed",sans-serif;color:#1F497D'>Best Regards.</span><span style="font-size:10.5pt;font-family:-apple-system;color:#1F497D">
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Bahnschrift Condensed",sans-serif;color:#1F497D'>Omer Saeed.</span></div>
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<span style='font-size:11.0pt;font-family:"Bahnschrift Condensed",sans-serif;color:#1F497D'>Special Projects – Operations
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<span style='font-size:11.0pt;font-family:"Bahnschrift Condensed",sans-serif;color:red'>Aramex</span><span style='font-size:11.0pt;font-family:"Bahnschrift Condensed",sans-serif;color:#1F497D'> International – Riyadh, Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system;color:#1F497D">
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, January 2, 2020 3:42 PM<br>
<b>To:</b> Mohmed Musa (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mensour ShehabAlDeen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AbdelKader Salameh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#358552] - <span lang="AR-SA" dir="RTL">استرجاع</span></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team,<br>
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Problem Statement: (Late Collection)<br>
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Order Date :Dec 13, 2019<br>
Order ID: 6456699356<br>
Tracking ID: 45057416655<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created on 18/12/2019 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Shafeeque</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 2 Jan at 4:01 AM
<span class="separator">, haya mubarak &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">وش صار ع موضوع الاسترجاع!!!!!!!!!!!</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">أُرسلت من الـ </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">iPhone</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">في 26‏/12‏/2019 الساعة 10:18 ص، كتب/كتبت ‏</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">Centrepoint</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>
 ‏&lt;<a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" dir="LTR" style="font-family:-apple-system">[email-masked]</span></a><span dir="RTL"></span><span dir="RTL"></span><span dir="RTL"></span><span dir="RTL"></span>&gt;:</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">عميلنا العزيز,<br>
شكراً لك على تواصلك معنا.<br>
تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به.<br>
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نود اعلامكم بأنه تبعا للبيانات تم رفع طلب ارجاع في 18/12/2019 و سيتم استلام المنتج من قبل فريق الشحن خلال 1-2 يوم ثم يتم ارجاع المبلغ الى حساب حضرتك .<br>
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شكرا لتفهمكم وتعاونكم معنا<br>
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لا تتردد في الاتصال بنا للحصول على مزيد من المساعدة.<br>
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أصدقائك،<br>
خدمة العملاء </span>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">358552:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error.
 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
 or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> <span lang="AR-SA" dir="RTL">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/358552