Subject: Ticket Assigned - Conversation with Faisal Pirzada
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jan 2020 06:36:32 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Faisal Pirzada Faisal Pirzada                    hi           10:16 AM, 02nd Jan                     Faisal Pirzada                    what is the status of my order 6458436193           10:16 AM, 02nd Jan                   Mohammad                    Hi,thank you for contacting u. I'm Shafeeque .I will be happy to help you.            10:17 AM, 02nd Jan                   Mohammad                    we apologise for the inconvenience           10:17 AM, 02nd Jan                     Faisal Pirzada                    Hi Shafeeque, I placed my order no 6458436193 on 27 dec. still no response recieved. raised complaint yesterday but no response.           10:17 AM, 02nd Jan                   Mohammad                   as i can see it is ready to shipped will be prepared for collection within 24-48 hours           10:18 AM, 02nd Jan                     Faisal Pirzada                    i am getting same statement since almost 1 week.           10:19 AM, 02nd Jan                     Faisal Pirzada                    my order email confirmation says 2-4 days. it has been almost 1 week,           10:19 AM, 02nd Jan                     Faisal Pirzada                    please do not give me standard reply. i am tired and sick of chasing it. please give me accurate info please. this is for my son and he is asking for it every hour.           10:19 AM, 02nd Jan                   Mohammad                   Kindly share your registered email id for further assistance.           10:20 AM, 02nd Jan                     Faisal Pirzada                    [email-masked]           10:20 AM, 02nd Jan                   Mohammad                   Thank you           10:21 AM, 02nd Jan                   Mohammad                   we will raise this issue to the concern team           10:21 AM, 02nd Jan                     Faisal Pirzada                    appreciate your help. i am really frustrated as never expected it to take that long           10:21 AM, 02nd Jan                   Mohammad                   you will receive update on email           10:21 AM, 02nd Jan                   Mohammad                   we are really sorry           10:22 AM, 02nd Jan                     Faisal Pirzada                    same was done yesterday. please refer complaint number 381161           10:22 AM, 02nd Jan                   Mohammad                   this will not happen again           10:22 AM, 02nd Jan                     Faisal Pirzada                    complaint already raised yesterday no: 381161 during my conversation with Drumming Wayfarer yesterday           10:22 AM, 02nd Jan                   Mohammad                   We are really sorry           10:24 AM, 02nd Jan                   Mohammad                   we will take serious acation against it           10:24 AM, 02nd Jan                     Faisal Pirzada                    same was done yesterday sir.           10:25 AM, 02nd Jan                     Faisal Pirzada                    but no reply.           10:25 AM, 02nd Jan                     Faisal Pirzada                    please tell me exact location of this item.           10:25 AM, 02nd Jan                   Mohammad                   we will raise once again           10:25 AM, 02nd Jan                     Faisal Pirzada                    you are telling me same things what i was told yesterday.           10:25 AM, 02nd Jan                     Faisal Pirzada                    you can raise new complaint everyday but no response being recieved sir.           10:25 AM, 02nd Jan                     Faisal Pirzada                    please do something different           10:25 AM, 02nd Jan                   Mohammad                   sure we will do           10:26 AM, 02nd Jan                     Faisal Pirzada                    i have raised 2 complaint  via online feeddback form but no response.           10:26 AM, 02nd Jan                   Mohammad                   Is there anything else that i can assist you with ?           10:26 AM, 02nd Jan                     Faisal Pirzada                    yes           10:26 AM, 02nd Jan                     Faisal Pirzada                    where exactly is my item?           10:26 AM, 02nd Jan                   Mohammad                   it is in the Warehouse           10:28 AM, 02nd Jan                     Faisal Pirzada                    still           10:28 AM, 02nd Jan                     Faisal Pirzada                    wow - that is surprising.           10:28 AM, 02nd Jan                     Faisal Pirzada                    6 days - still not despatched           10:28 AM, 02nd Jan                     Faisal Pirzada                    :(           10:29 AM, 02nd Jan                     Faisal Pirzada                    it was supposed to arrive in 2-4 days, but 6 days still not despatched           10:29 AM, 02nd Jan                   Mohammad                   they are working on it           10:29 AM, 02nd Jan                     Faisal Pirzada                    since last 6 days           10:29 AM, 02nd Jan                   Mohammad                   we are raising the issue           10:29 AM, 02nd Jan                   Mohammad                   they will do faster           10:30 AM, 02nd Jan                     Faisal Pirzada                    same was done yesterday by your colleague           10:30 AM, 02nd Jan                     Faisal Pirzada                    but still it did not move from warehouse.           10:30 AM, 02nd Jan                     Faisal Pirzada                    its for my son and he is crying for it.           10:30 AM, 02nd Jan                     Faisal Pirzada                    instead of sending emails can you call and talk to someone please           10:30 AM, 02nd Jan                   Mohammad                   You may call 8006927           10:32 AM, 02nd Jan                     Faisal Pirzada                    i already did - all they say is INSHALLAH you will get it soon.           10:33 AM, 02nd Jan                     Faisal Pirzada                    but dont do anything.           10:33 AM, 02nd Jan                   Mohammad                   I am raising this issue           10:34 AM, 02nd Jan                   Mohammad                   it will be prepared soon           10:35 AM, 02nd Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:36 AM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/383265