Subject: New Reply Received - منتج منقوص
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Dec 2019 12:16:49 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  منتج منقوص  Ticket comment <div>Dear Team, <br>
<br>
Thank you for reaching out to us. <br>
<br>
Kindly note that we have fully delivered the order as we received it. 
</div>
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Best regards,<br>
<br>
Yazan Alkhateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>27/12/2019 8:44 AM GMT+02:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#355961] - منتج منقوص<br>
<br>
<br>
 
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<div dir="ltr">
<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Customer received incimplete order.<br>
<br>
<strong dir="ltr">Order Date : 12.11.2019<br>
<br>
Order ID: 6451081854<br>
Tracking ID: S000216621151<br>
Assistance Required:PROOF OF DELIVERY</strong><br>
<br>
Issue Description: Customer placed order for 17 items but as per the customer he/she has only received 16 items, Under the consignment details we can see that all 17 items has been Delivered from our side.<br>
<br>
<br>
<strong dir="ltr">Customer history: 1 ITEMS OUT OF 17 IS MISSING, </strong><strong dir="ltr">The missing item is 161904318 - - Solid Jeans with Pockets Details and Button Closure<br>
Units: Piece - piecesEAN:</strong>
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<div dir="ltr">So we request you to provide <strong dir="ltr">PROOF OF DELIVERY.</strong>
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<div> </div>

<div dir="ltr">Regards,<br>
<br>
Shafeeque</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Fri, 20 Dec at 6:00 AM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">Hi Team,</div>

<div dir="ltr">
<br>
Problem Statement: (Missing items)<br>
<br>
Order Date : 12.11.2019<br>
<br>
Order ID: 6451081854<br>
Tracking ID: S000216621151<br>
Assistance Required: Need missing item<br>
<br>
Issue Description: Customer placed order for 17 items but as per the customer he/she has only received 16 items, Under the consignment details we can see that all 17 items has been shipped/Delivered from our side.<br>
<br>
<br>
Customer history: 1 ITEMS OUT OF 17 IS MISSING, CUSTOMER WANTS THE SAME ASAP.</div>

<div dir="ltr">
<br>
The missing item is 161904318 - - Solid Jeans with Pockets Details and Button Closure<br>
Units: Piece - piecesEAN:<br>
MAX<br>
<br>
SAR 45.00<br>
SAR 45.00<br>
1<br>
<br>
<br>
Regards,<br>
<br>
Syed Ataullah</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/355961