Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 May 2021 12:58:35 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Team </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">This one is arranged for tomorrow under reference <b><span style="color:red">E1917CB
</span></b>        </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Yours sincerely,</span></sub></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><sub><span style="font-size:14.0pt;color:#1F497D">Youssef Amr Abdelaziz</span></sub></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Customer Service Executive</span></sub></div>
<div></div>
<div></div>
<div class="MsoNormal">
<sub><span style="font-size:14.0pt;color:red">Aramex International</span></sub><sub><span style="font-size:14.0pt;color:#1F497D"> – Cairo, Egypt
</span></sub>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>
<div></div>
<div></div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:red">aramex.com</span></sub></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, May 16, 2021 4:10 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2464108] - Returns : 6296740234</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">Hi <a id="OWAAMA2137CDBFF934579B3BBE9F25903FCB8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAMA074AE540EEE4F13B8B8A63C73A79862" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ALL RUH OPS - Landmark</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Kindly assist with the return pickup of the above-mentioned order number as per the tracking ID below as the customer is waiting.</div>
<div></div>
<div></div>
<div class="MsoNormal">Tracking ID : 46714750331</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">Thankyou and Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal">Faraz Lohani</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Support Associate</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Service</div>
<div></div>
<div></div>
<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, May 11, 2021 8:19 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2464108] - Returns</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2464108&amp;data=04%7C01%7CYoussefAm%40aramex.com%7Cac0da80af8684e63f04308d918743ae5%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637567709749301011%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=yNcCpEHGT8YwidKW9HK%2BeBjuwrw2KyEamuwP79KCruA%3D&amp;reserved=0" rel="noreferrer">
#2464108</a> raised by </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">سندس</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span> (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late Collection</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : 15/04/2021</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6296740234</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: 46714750331 ;
</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>E0765EE</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent Collection</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The return request was created on 0000 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<strong><span style="font-size:10.5pt;font-family:-apple-system">Add,&amp; Contacl :</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<strong><span style="font-size:10.5pt;font-family:-apple-system"> 966541454335</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system"><br>
<strong><span style="font-family:-apple-system">House 6</span></strong><br>
<strong><span style="font-family:-apple-system">Safwan Ibn Umayya Street \ Entrance 2</span></strong><br>
<strong><span style="font-family:-apple-system">Kingdom of Saudi Arabia (SA)</span></strong><br>
<strong><span style="font-family:-apple-system">04-3-79</span></strong><br>
<strong><span style="font-family:-apple-system">Alkhalid</span></strong><br>
<strong><span style="font-family:-apple-system">Yanbu</span></strong></span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Shafeeque</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 3 May at 9:58 PM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">سندس
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>!!</span><span dir="LTR"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">ابغى ارجعهم عشان اطلب غيرهم للعيد</span><span dir="LTR" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt"></span>
</div>
<div> </div>
<div></div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal" dir="RTL" style="margin-bottom:12.0pt;text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">في ٠٣‏/٠٥‏/٢٠٢١ الساعة ٥:٥٥ ص، كتب/كتبت ‏</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">SoOsOo</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>
 ... ‏&lt;</span><span lang="AR-SA" style="font-size:10.5pt"><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" dir="LTR" style="font-family:-apple-system">[email-masked]</span></a></span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>&gt;:</span>
</div>
<div></div>
<div></div>
</blockquote>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">متى تتواصل معاي شركة الشحن للارجاع؟</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt"></span>
</div>
<div> </div>
<div></div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal" dir="RTL" style="margin-bottom:12.0pt;text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">في ٠٢‏/٠٥‏/٢٠٢١ الساعة ١٢:٠٦ ص، كتب/كتبت ‏</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">SoOsOo</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>
 ... ‏&lt;</span><span lang="AR-SA" style="font-size:10.5pt"><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" dir="LTR" style="font-family:-apple-system">[email-masked]</span></a></span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>&gt;:</span>
</div>
<div></div>
<div></div>
</blockquote>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">هذه المنتجات التي اريد ارجاعها</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">وشكراً لتجاوبكم</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt"></span>
</div>
<div> </div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">&lt;</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">image0.jpeg</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>&gt;</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">&lt;</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">image1.jpeg</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>&gt;</span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt"></span>
</div>
<div> </div>
<div></div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal" dir="RTL" style="margin-bottom:12.0pt;text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">في ٣٠‏/٠٤‏/٢٠٢١ الساعة ١٢:١٩ م، كتب/كتبت ‏</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">Centrepoint</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>
 ‏&lt;</span><span lang="AR-SA" style="font-size:10.5pt"><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" dir="LTR" style="font-family:-apple-system">[email-masked]</span></a></span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>&gt;:</span>
</div>
<div></div>
<div></div>
</blockquote>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt;color:#183247">مرحبا سندس،</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt;color:#183247">شكرا لتواصلك معنا.</span><span lang="AR-SA" style="font-size:10.5pt;color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt;color:#183247">تقبلي كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به.</span><span lang="AR-SA" style="font-size:10.5pt;color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt;color:#183247">يرجى منكم تزويدنا بأسماء المنتجات بالكامل المراد ارجعها لكي نتمكن من خدمتكم على اكمل وجه.</span><span lang="AR-SA" style="font-size:10.5pt;color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><span dir="LTR"></span><span dir="LTR"></span>.</span><span style="font-size:10.5pt;color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt;color:#183247">لا تترددي في التواصل معنا في حال وجود أي إستفسارات أخرى.</span><span lang="AR-SA" style="font-size:10.5pt;color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt;color:#183247">أصدقائك</span><span lang="AR-SA" style="font-size:10.5pt;color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt;color:#183247">فريق الدعم</span><span dir="LTR" style="font-size:10.5pt;color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</blockquote>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2464108:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error.
 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
 or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> <span lang="AR-SA" dir="RTL">
</span>
</div>
<div></div>
<div></div>
</div>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2464108