Subject: Damaged item delivered // 8221710827
From: Mohammad Shafeeque <[email-masked]>
To: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 15 May 2021 20:02:23 -0700 (MST)

HiTeam, 

Order ID: 8221710827 
Order date: Dec 12, 2020 

The customer reached us and complained a defective part in the item (162780871 - - Jerami 3-Seater Fabric Sofa) and the customer is unable to share us the image of the damaged part of the product due break from inside. 

The item is under warranty, kindly check on this issue and do the needful. 

Thank you for your help. 

Regards, 
. 

Subject: FW: [#2394981] - inbound call - 8221710827--162780871 - - Jerami 3-Seater Fabric Sofa
From: Murugapandian Mani <[email-masked]>
To: Hckwh QualityCheck <[email-masked]>, Tejinder Singh <[email-masked]>, Hckwh QualityCheck <[email-masked]>, Vincent Hillary <[email-masked]>
Cc: Vijayganesh Narayanan <[email-masked]>, Davis Kurian <[email-masked]>
Date: Tue, 20 Apr 2021 10:39:07 +0000

Dear  Rajesh

Pls update the claim on urgent basis and share the details here.

@Tejinder Singh<mailto:[email-masked]>:-We will update to customer ,upon Quality team confirmation.

Regards/Mani

From: Tejinder Singh <[email-masked]>
Sent: Tuesday, April 20, 2021 1:12 PM
To: Murugapandian Mani <[email-masked]>
Cc: Hckdelivery Dept <[email-masked]>; Murugapandian Mani <[email-masked]>
Subject: FW: [#2394981] - inbound call - 8221710827

Dear Mani,

As per trailing mail, We team visited at customer place & they found there is filling issue (manufacture defect) , Which is not repairable.

Kindly advise….

Order delivered on 22-Dec-2020

Regards,

Tejinder Singh.

From: Home Centre UAE
Sent: Monday, April 19, 2021 3:18 PM
To: Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2394981] - inbound call - 8221710827

External email sender, please take precaution.

Dear Team,

Order ID: 8221710827

Order date: Dec 12, 2020

The customer reached us and complained a defective part in the item (162780871 - - Jerami 3-Seater Fabric Sofa) and the customer is unable to share us the image of the damaged part  of the product due break from inside.

The item is under warranty, kindly check on this issue and do the needful.

contact the customer on +96599693492

Thank you for your help.

Regards,

Dania Radwan

   On Tue, 13 Apr at 11:46 AM , Homecentre <[email-masked]<mailto:[email-masked]>> wrote:

   ​

   Dear Team,

   Order ID: 8221710827

   Order date: Dec 12, 2020

   The customer reached us and complained a defective part in the item (162780871 - - Jerami 3-Seater Fabric Sofa) and the customer is unable to share us the image of the damaged part  of the product due break from inside.

   The item is under warranty, kindly check on this issue and do the needful.

   contact the customer on +96599693492

   Thank you for your help.

   Regards,

   Israa Albakhet

      On Tue, 13 Apr at 11:45 AM , Sajeev.k <[email-masked]<mailto:[email-masked]>> wrote:

      Dear Team,

      Order ID: 8221710827

      Order date: Dec 12, 2020

      The customer reached us and complained a defective part in the item (162780871 - - Jerami 3-Seater Fabric Sofa) and the customer is unable to share us the image of the damaged part  of the product due break from inside.

      The item is under warranty, kindly check on this issue and do the needful.

      contact the customer on +96599693492

      Thank you for your help.

      Regards,

      Israa Albakhet

      2394981:1125156