Subject: New Reply Received - ne
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 11:46:40 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  ne  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/jJuC86e40zoTxsdNYPyvJw~~/AALN9wA~/RgRifPOaPVcDc3BjQgpgmRrAm2AvM8RwUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All, <br>
<br>
<br>
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Well noted and received. We will do our best to arrange the delivery attempt at the earliest. <br>
<br>
<br>
Best regards 
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<br>
<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>12/5/2021 2:21 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2566452] - ne<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2566452" rel="noreferrer">#2566452</a> raised by Kathleen Reyes ([email-masked]).</div>
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: What is the issue (Late Delivery) Courier Team<br>
<br>
Order Date : 02/05/2021<br>
<br>
Order ID: 6303894674<br>
Tracking ID: SD001924671</div>

<div dir="ltr">Contact No: 966531360814</div>

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Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was shipped from our side on 04/05/2021 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
Shafeeque</div>

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<blockquote class="freshdesk_quote">On Tue, 11 May at 11:25 AM <span class="separator">, Kathleen Reyes &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">kathleen reyes</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><b>Customer: </b> Thank you<br>
		<b>Bot: </b> Oops! Couldn't get that, am a new bot in town and learning with time.<br>
		You can try rephrasing your question.<br>
		<b>Bot: </b> Hi Kathleen Reyes ,what do you need help with?<br>
		<b>Customer: </b> Your order update<br>
		<b>Bot: </b> Please choose your location<br>
		<b>Customer: </b> Saudi Arabia<br>
		<b>Bot: </b> Please enter your order number to continue<br>
		<b>Customer: </b> 6303894674<br>
		<b>Bot: </b> </span></div>

		<div><span class="separator">Your order status is <strong>: </strong>Processing </span></div>

		<div>
<br>
		<span class="separator">If you have not received your order, Home Delivery takes 7 to 9 days.</span>
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		<div>
<br>
		<span class="separator">You can easily track your order from <strong>My Account &gt; Order History.</strong><br>
		Please note, during sale periods, your order may take longer to arrive.</span>
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		<br>
		<span class="separator"><b>Bot: </b> Was I able to resolve your query?<br>
		<b>Customer: </b> No<br>
		<b>Bot: </b> Would you like to still talk to one of our agent?<br>
		<b>Customer: </b> Yes</span>

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		<span class="separator"> </span>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">11:15 AM, 11th May</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"> Hi  Kathleen, Good morning,thank you for contacting us. I'm Shafeeque .I will be happy to help you. </span></div>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">11:15 AM, 11th May</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"> We see that you are contacting regarding your order ID: 6303894674</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">11:15 AM, 11th May</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">May I request you to be on hold while I retrieve those information for you</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">11:17 AM, 11th May</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">kathleen reyes</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<div><span class="separator">Hello. Just want to know if you guys contact the delivery team to deliver my order again. I order this last May 2. Expected date of delivery May 5. But in my track details it says UNDELIVERED. FOR YOUR INFORMATION I DID NOT RECEIVE ANY CALLS OR TXT THOUGH THE COURIER SAID THEY CONTACTED ME. THEY ARE LYING! I HAVE PUT MY NUMBER 966531360814 AND EMAIL [email-masked].</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">11:17 AM, 11th May</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Thank you for holding up</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">11:17 AM, 11th May</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Is this No.966531360814 active ?</span></div>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">11:17 AM, 11th May</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">kathleen reyes</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Duh!!! Of course!</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">11:17 AM, 11th May</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">kathleen reyes</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">I even ordered a cash on delivery that came first instead of this crib!</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">11:18 AM, 11th May</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">we will escalate the issue to the concern team and will get back to you with an update on your registered email ID  .</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">11:22 AM, 11th May</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Is there anything else that i can assist you with ?</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">11:22 AM, 11th May</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">It was a pleasure to assist you. Thank you for shopping with us.</span></div>

		<div><span class="separator">Have a wonderful day.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">11:25 AM, 11th May</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/482205603595841" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2566452