Subject: New Reply Received - ne contact
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 11:38:45 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  ne contact  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/3mhB7vmQEdKYxBvOMH-TTA~~/AALN9wA~/RgRifPG-PVcDc3BjQgpglD6-m2BFr4EYUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All, <br>
<br>
<br>
<br>
Well noted and received. We will do our best to arrange the delivery attempt at the earliest. <br>
<br>
<br>
Best regards 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>12/5/2021 1:48 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2549726] - ne contact<br>
 
</div>
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<div dir="ltr">Hi Team,</div>

<div dir="ltr"> </div>

<div dir="ltr">Gentle reminder !</div>

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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 9 May at 9:13 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">
<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Problem Statement: What is the issue (Contact update)<br>
<br>
Order Date : 02/05/2021<br>
<br>
Order ID:6303919118<br>
Tracking ID: SD001910241</span></div>

<div><span class="separator"><span dir="ltr" style="font-weight:700">Contact No: 0503918885</span></span></div>

<div dir="ltr">
<br>
<span class="separator">Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: Customer wants to be contacted on 0503918885 for delivery.</span>
</div>

<div>
<br>
<span class="separator">Regards,<br>
Shafeeque</span>
</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Sun, 9 May at 8:22 AM <span class="separator">, فاطمة &lt;[email-masked]&gt; wrote: </span></span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">فاطمة</span></span></div>

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		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><strong>Bot: </strong> مرحبًا ، بك في !<br>
		<strong>Bot: </strong> يرجى إدخال اسمك<br>
		<strong>Customer: </strong> فاطمة<br>
		<strong>Bot: </strong> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<strong>Customer: </strong> تحديث طلبك<br>
		<strong>Bot: </strong> يرجى اختيار موقعك<br>
		<strong>Customer: </strong> المملكة العربية السعودية<br>
		<strong>Bot: </strong> يرجى إدخال رقم الطلب للمتابعة<br>
		<strong>Customer: </strong> 6303919118<br>
		<strong>Bot: </strong> </span></span></div>

		<div><span class="separator"><span class="separator">حالة الطلب الخاص بك :</span></span></div>

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		<span class="separator"><span class="separator">يما يلي مواعيد استلام طلبك:</span></span>
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		<div><span class="separator"><span class="separator"><strong>الطلب المنزلي: </strong>7 to 9 أيام</span></span></div>

		<div>
<br>
		<span class="separator"><span class="separator">يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span></span>
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		<br>
		<span class="separator"><span class="separator"><strong>Bot: </strong> هل تمكنت من حل الاستعلام الخاص بك<br>
		<strong>Customer: </strong> لا<br>
		<strong>Bot: </strong> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<strong>Customer: </strong> Yes<br>
		<strong>Bot: </strong> رجاءا أدخل بريدك الإلكتروني<br>
		<strong>Customer: </strong> [email-masked]<br>
		<strong>Bot: </strong> الرجاء إدخال رقمك<br>
		<strong>Customer: </strong> 0501822111</span></span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">08:02 AM, 09th May</span></span></div>
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		<div><span class="separator"><span class="separator"> مرحبا فاطمة،صباح الخير ، معك شفيق ،  يسرني مساعدتكم </span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

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		<div><span class="separator"><span class="separator">نرى انك تتواصل فيما يتعلق عن طلبك 6303919118</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">08:04 AM, 09th May</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">ايوه المفترض استلم طلبي امس</span></span></div>
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		<div><span class="separator"><span class="separator">وطالعة عندي حالة الطلب انه جاهز</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

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		<div><span class="separator"><span class="separator">ولكنه ما وصلني ومحد تواصل معي بالتتبع موجود اني ما استلمته لكن محد كلمني اساسا</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

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		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

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		<div><span class="separator"><span class="separator">عندي بعد مشكلة بالواتس اب لذلك افضل التواصل بالجوال او الايميل</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

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		<div><span class="separator"><span class="separator">كما يظهر لي في البيانات انه تمت عدة محاولات على 966501822111  ولكن ليس هناك استجابة وسيتم اعادة جدول التوصيل خلال 1-25 يوم عمل يرجى الرد</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">فاطمة</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">اذا ضروري التواصل على الواتس</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">08:13 AM, 09th May</span></span></div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">نعم</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">08:17 AM, 09th May</span></span></div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">الرجاء تزويدنا برقم صحيح</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">08:17 AM, 09th May</span></span></div>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">فاطمة</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">0503918885</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">08:17 AM, 09th May</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">سيتم التعديل</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">08:19 AM, 09th May</span></span></div>
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</div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">هل لحضرتك أي استفسار آخر يمكنني مساعدتك به؟</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">08:19 AM, 09th May</span></span></div>
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</div>
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		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">فاطمة</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">يعطيكم العافية</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">08:20 AM, 09th May</span></span></div>
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</td>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">فاطمة</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">لا شكر</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">08:21 AM, 09th May</span></span></div>
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</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">فاطمة</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">ا</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">08:21 AM, 09th May</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
</td>
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		<tr></tr>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">الله يعافيكم</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">08:21 AM, 09th May</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">كان من دواعي سروري مساعدتكم. </span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">08:22 AM, 09th May</span></span></div>
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		<td style="text-align:center"><span class="separator"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/482417573116895" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></span></td>
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