Subject: Ticket Assigned - Conversation with kathleen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 07:57:56 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kathleen kathleen                    Bot:  Hi again! Bot:  Please enter your name Customer:  kathleen Bot:  Hi Kathleen ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6303894674 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:43 AM, 11th May                     kathleen                    Hello. Just want to know if you guys contact the delivery team to deliver my order again. I order this last May 2. Expected date of delivery May 5. But in my track details it says UNDELIVERED. FOR YOUR INFORMATION I DID NOT RECEIVE ANY CALLS OR TXT THOUGH THE COURIER SAID THEY CONTACTED ME. THEY ARE LYING! I HAVE PUT MY NUMBER 966531360814 AND EMAIL [email-masked]           11:44 AM, 11th May                   Mohammad                    Hi Kathleen , Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            11:45 AM, 11th May                     kathleen                    Why it is taking so long!  My active number is correct +966531360814. Pleasd call the delivery to DELIVER IT NOW. THEY ARE LYING. I DID NOT RECEIVE ANY CALLS OR SMS, NOTICE THAT THEY WILL DELIVER IT.           11:45 AM, 11th May                     kathleen                    Hello. Just want to know if you guys contact the delivery team to deliver my order again. I order this last May 2. Expected date of delivery May 5. But in my track details it says UNDELIVERED. FOR YOUR INFORMATION I DID NOT RECEIVE ANY CALLS OR TXT THOUGH THE COURIER SAID THEY CONTACTED ME. THEY ARE LYING! I HAVE PUT MY NUMBER 966531360814 AND EMAIL [email-masked]           11:45 AM, 11th May                   Mohammad                   we have talked and I assured that the issue will be raised           11:46 AM, 11th May                     kathleen                    NO PROGRESS!!           11:47 AM, 11th May                     kathleen                    I lost my internet that is why i am chatting agai           11:48 AM, 11th May                     kathleen                    Again           11:48 AM, 11th May                     kathleen                    Are you sure you have escalated the issue? I have been complaining since MAY 9 AND THERE IS NO PROGRESS           11:49 AM, 11th May                     kathleen                    Please do your work. The courier team is too lazy to deliver           11:49 AM, 11th May                     kathleen                    They just indicated that i did not responded even though i did not receive any calls!           11:50 AM, 11th May                     kathleen                    How long will it take if I will refund this?           11:50 AM, 11th May                     kathleen                    This is stressing me! I am even pregnant my gosh! Too lazy to do their jobs!           11:51 AM, 11th May                     kathleen                    Just put yourself in my situation. ARENT YOU GONNA BE MAD COZ THE DELIVER IS TAKING SO LONG? AND KNOWING THAT THEY CALLED YOU EVEN IF YOU DID NOT RECEIVE ANY TXT OR CALLS???           11:52 AM, 11th May                   Mohammad                   we will escalate to expedite           11:56 AM, 11th May                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:57 AM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2566621