Subject: Ticket Assigned - Conversation with mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 May 2021 03:18:46 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  547480437 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  547480437            06:39 AM, 07th May                   Mohammad                    Hi Mohammed  , Good morning,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            06:39 AM, 07th May                     mohammed                    Hi shafeeque           06:39 AM, 07th May                     mohammed                    Gdmrng to you as well           06:40 AM, 07th May                   Mohammad                    We see that you are contacting regarding your order           06:40 AM, 07th May                   Mohammad                   Could you please share your order number so that I can assist you further?           06:40 AM, 07th May                     mohammed                    I have a query related to my order and shukran points not been transferred to my account           06:40 AM, 07th May                     mohammed                    Order got delivered but shukran points has not been credited to my account           06:41 AM, 07th May                     mohammed                    I can contact max or shukran customer care for receiving the points           06:41 AM, 07th May                     mohammed                    ?           06:43 AM, 07th May                     mohammed                    Can you assist me for my above mentioned query           06:45 AM, 07th May                     mohammed                    Ru there shafeeque ?           06:47 AM, 07th May                   Mohammad                   The Shukran points will be added after 14 days from the delivery           06:48 AM, 07th May                     mohammed                    My order got delivered in november but points has not transferred till now           06:49 AM, 07th May                     mohammed                    Its been 6 months           06:49 AM, 07th May                   Mohammad                   Could you please share your order number so that I can assist you further?           06:50 AM, 07th May                     mohammed                    ok           06:51 AM, 07th May                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           06:55 AM, 07th May                     mohammed                    9612292318           06:58 AM, 07th May                     mohammed                    Orderd got delivered in november but shukran points was not added in my account           06:58 AM, 07th May                     mohammed                    Can i get an update shafeeque           07:00 AM, 07th May                   Mohammad                   May I request you to be on hold while I retrieve those information for you           07:02 AM, 07th May                     mohammed                    Ok           07:02 AM, 07th May                   Mohammad                   Thank you for holding up           07:03 AM, 07th May                   Mohammad                   As we can see that you have linked your Shukran on 05/07/2021 06:04 AM hence you will receive the points after that           07:04 AM, 07th May                     mohammed                    In how many days i can expect the points will be added           07:05 AM, 07th May                     mohammed                    Can i get an update ...are we connected           07:11 AM, 07th May                   Mohammad                   After 14 days           07:18 AM, 07th May                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:18 AM, 07th May                     mohammed                    Ok           07:18 AM, 07th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2534655