Subject: Ticket Assigned - Conversation with victoria
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 05:52:03 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with victoria victoria                    Bot:  Hi again! Bot:  Please enter your name Customer:  victoria Bot:  Hi Victoria ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:46 AM, 05th May                   Mohammad                    Hi  Victoria, Good morning,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            09:47 AM, 05th May                     victoria                    Hello,  my Order 9657565730, id like to cancel my return request please           09:47 AM, 05th May                   Mohammad                   May I request you to be on hold while I retrieve those information for you           09:48 AM, 05th May                   Mohammad                   Thank you for holding up           09:49 AM, 05th May                   Mohammad                   The return request is cancelled           09:49 AM, 05th May                     victoria                    Thank you           09:49 AM, 05th May                     victoria                    Have a great day           09:50 AM, 05th May                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:51 AM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2517326