Subject: Ticket Assigned - Conversation with aashna moazam mulla
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 02:59:52 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aashna moazam mulla aashna moazam mulla                    Bot:  Hi again! Bot:  Please enter your name Customer:  aashna moazam mulla Bot:  Hi Aashna Moazam Mulla ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked]            06:37 AM, 29th Apr                     aashna moazam mulla                    Ok           06:38 AM, 29th Apr                   Mohammad                    Hi  Aashna , Good morning,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            06:38 AM, 29th Apr                     aashna moazam mulla                    I was said that my refund amount will be sent back to my card but its showing in my account wallet but i need it in my card how do i do that ?           06:38 AM, 29th Apr                     aashna moazam mulla                    Good morning           06:38 AM, 29th Apr                   Mohammad                   Could you please share your order number so that I can assist you further?           06:39 AM, 29th Apr                     aashna moazam mulla                    Wait           06:39 AM, 29th Apr                   Mohammad                   Take your time           06:40 AM, 29th Apr                     aashna moazam mulla                    order number :- 9653694484           06:40 AM, 29th Apr                     aashna moazam mulla                    I specified i needed it in the card and its showing +20 in my account credit *           06:41 AM, 29th Apr                   Mohammad                   May I request you to be on hold while I retrieve those information for you           06:42 AM, 29th Apr                   Mohammad                   Thank you for holding up           06:43 AM, 29th Apr                   Mohammad                    we apologize for the inconvenience           06:43 AM, 29th Apr                     aashna moazam mulla                    I spoke to someone yesterday as well and that person said that there is system issues come back again later and he said that the issue will be resolved today but i got no messages and no updates.           06:43 AM, 29th Apr                     aashna moazam mulla                    Its alright please help me out           06:43 AM, 29th Apr                   Mohammad                   as you paid through Pay pal that' y is refunded to your my credit wallet           06:44 AM, 29th Apr                     aashna moazam mulla                    U mean card ?           06:44 AM, 29th Apr                     aashna moazam mulla                    Yes i payed through card but i want it back there itself , i returned the item at the store and i specified her i need it back to my card please           06:45 AM, 29th Apr                     aashna moazam mulla                    Looked liked she did take care of it but smthing went wrong . Anyways i just need it back to card please           06:46 AM, 29th Apr                     aashna moazam mulla                    I dont need it in my credit.           06:46 AM, 29th Apr                     aashna moazam mulla                    I hope it should be done today ...           06:48 AM, 29th Apr                     aashna moazam mulla                    hello !           06:48 AM, 29th Apr                     aashna moazam mulla                    ??????           06:48 AM, 29th Apr                     aashna moazam mulla                    Could u please call me           06:50 AM, 29th Apr                     aashna moazam mulla                    I dont have time to spare dear           06:50 AM, 29th Apr                     aashna moazam mulla                    So slow service           06:50 AM, 29th Apr                     aashna moazam mulla                    Hellloooo ?           06:50 AM, 29th Apr                     aashna moazam mulla                    There ?           06:50 AM, 29th Apr                   Mohammad                    we apologize for the inconvenience           06:52 AM, 29th Apr                   Mohammad                   we are unable to return back to the card right now , please use it for the next purchase and next time we will refund in the acrd           06:52 AM, 29th Apr                     aashna moazam mulla                    M sorry its not my fault i told that staff to put in back in card           06:53 AM, 29th Apr                     aashna moazam mulla                    Right now i dont want to purchase anything           06:53 AM, 29th Apr                     aashna moazam mulla                    Can i get it back to my card please           06:54 AM, 29th Apr                     aashna moazam mulla                    Very disappointed with the service this time. Honestly.           06:54 AM, 29th Apr                     aashna moazam mulla                    I am regular consumer.           06:55 AM, 29th Apr                     aashna moazam mulla                    And this is the first time i am facing this issue           06:55 AM, 29th Apr                     aashna moazam mulla                    That it wont get revert back to the card.           06:55 AM, 29th Apr                     aashna moazam mulla                    /startOver           06:56 AM, 29th Apr                     aashna moazam mulla                    /startOver           06:56 AM, 29th Apr                     aashna moazam mulla                    /startOver           06:57 AM, 29th Apr                   Mohammad                   Sorry ,           06:59 AM, 29th Apr                   Mohammad                   please use it whenever you want , will take care fron next time           06:59 AM, 29th Apr                   Mohammad                   Is there anything else that i can assist you with ?           06:59 AM, 29th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:59 AM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2473481