Subject: Ticket Assigned - Conversation with ambreen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Apr 2021 06:30:52 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ambreen ambreen                    Bot:  Hi again! Bot:  Please enter your name Customer:  ambreen Bot:  Hi Ambreen ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  6547543 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver            09:57 AM, 25th Apr                   Mohammad                    Hi Ambreen, Good morning,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            09:59 AM, 25th Apr                   Mohammad                    We see that you are contacting regarding your order ID: order update           09:59 AM, 25th Apr                   Mohammad                   Could you please share your order number so that I can assist you further?           09:59 AM, 25th Apr                     ambreen                    No           10:00 AM, 25th Apr                     ambreen                    I need information           10:00 AM, 25th Apr                     ambreen                    About size           10:01 AM, 25th Apr                     ambreen                             10:01 AM, 25th Apr                     ambreen                    Can you se which I  send           10:02 AM, 25th Apr                   Mohammad                   Please share item link to assist you           10:02 AM, 25th Apr                     ambreen                    I have already sent you           10:03 AM, 25th Apr                   Mohammad                   Link or full name of the product           10:03 AM, 25th Apr                     ambreen                    I have sent you           10:04 AM, 25th Apr                     ambreen                    Can you see image           10:04 AM, 25th Apr                   Mohammad                   the name is not clear in the image           10:04 AM, 25th Apr                     ambreen                    Skinny fit denim solid  denim trench coat           10:06 AM, 25th Apr                     ambreen                    There is 2 sizes for bust 90           10:07 AM, 25th Apr                     ambreen                    10 and 12           10:07 AM, 25th Apr                     ambreen                    Which i should select           10:08 AM, 25th Apr                     ambreen                    Can you send exact  measurements  of           10:08 AM, 25th Apr                     ambreen                    Size 10 and 12           10:08 AM, 25th Apr                   Mohammad                   May I request you to be on hold while I retrieve those information for you           10:09 AM, 25th Apr                     ambreen                    Ok           10:09 AM, 25th Apr                   Mohammad                   Thank you for holding up           10:11 AM, 25th Apr                   Mohammad                   please find the size guide and choose the correct size for you           10:12 AM, 25th Apr                     ambreen                    For 92 bust which size i should select?           10:13 AM, 25th Apr                     ambreen                    10 or 12           10:13 AM, 25th Apr                     ambreen                    Please help           10:14 AM, 25th Apr                     ambreen                    I also have this size guide           10:14 AM, 25th Apr                     ambreen                    But need help           10:15 AM, 25th Apr                     ambreen                    Hello           10:15 AM, 25th Apr                     ambreen                    Hello           10:15 AM, 25th Apr                     ambreen                    Hello           10:17 AM, 25th Apr                     ambreen                    Are you there           10:17 AM, 25th Apr                   Mohammad                   select 12           10:17 AM, 25th Apr                   Mohammad                   if not suitable you can return it           10:18 AM, 25th Apr                     ambreen                    I don't  want to  return           10:18 AM, 25th Apr                     ambreen                    Because it is long procedure           10:18 AM, 25th Apr                     ambreen                    Therefore  I'm  asking  for  exact size           10:19 AM, 25th Apr                   Mohammad                   you should select 12           10:19 AM, 25th Apr                     ambreen                    Can you send me exact  measurements  of size 10 and 12           10:19 AM, 25th Apr                     ambreen                    I shall be very thankful to you           10:20 AM, 25th Apr                   Mohammad                   Sorry we are unable to tell you about your exact size request you visit any store and check your correct size and order accordingly .           10:21 AM, 25th Apr                     ambreen                    This  item is not in stores           10:21 AM, 25th Apr                     ambreen                    Only online available           10:21 AM, 25th Apr                   Mohammad                   Or should order both and return one of them if not suitable           10:22 AM, 25th Apr                   Mohammad                   Is there anything else that i can assist you with ?           10:23 AM, 25th Apr                     ambreen                    If I  return then you will pick  my return item or i have to drop           10:23 AM, 25th Apr                   Mohammad                   we will pick or you can return to any store to get instant refund           10:24 AM, 25th Apr                     ambreen                    Can I re turn the same courier  which  will deliver           10:24 AM, 25th Apr                   Mohammad                   No, return collection courier is different           10:25 AM, 25th Apr                   Mohammad                   You can return it within 14 days           10:25 AM, 25th Apr                     ambreen                    You will pick without any extra  charges           10:25 AM, 25th Apr                   Mohammad                   No charges on return           10:25 AM, 25th Apr                   Mohammad                   Is there anything else that i can assist you with ?           10:26 AM, 25th Apr                     ambreen                    I can return  any nearest  max store  and get refund           10:26 AM, 25th Apr                     ambreen                    Money           10:26 AM, 25th Apr                   Mohammad                   yes in any Max  store across UAE           10:27 AM, 25th Apr                   Mohammad                   Is there anything else that i can assist you with ?           10:27 AM, 25th Apr                     ambreen                    And they will refund  me           10:28 AM, 25th Apr                   Mohammad                   If you have paid by card at the time of purchase the amount will be refunded to your card other you can get cash           10:29 AM, 25th Apr                   Mohammad                   *otherwise           10:29 AM, 25th Apr                   Mohammad                   Is there anything else that i can assist you with ?           10:29 AM, 25th Apr                     ambreen                    Ok thanks           10:30 AM, 25th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:30 AM, 25th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2450690