Subject: Ticket Assigned - Conversation with walaa alalawi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 06:46:33 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with walaa alalawi walaa alalawi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  walaa alalawi Bot:  Hi Walaa Alalawi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  74527162696 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7452162696 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97338863886            10:34 AM, 18th Apr                   Mohammad                    Hi  Walaa, Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            10:34 AM, 18th Apr                   Mohammad                    We see that you are contacting regarding your order ID: 7452162696           10:34 AM, 18th Apr                     walaa alalawi                    Hi           10:34 AM, 18th Apr                     walaa alalawi                    Yes           10:34 AM, 18th Apr                     walaa alalawi                    I have received an sms that the payment was not successful           10:35 AM, 18th Apr                     walaa alalawi                    But the amount has been already cut from my bank account           10:35 AM, 18th Apr                   Mohammad                   We'd like to confirm you that order ID : 7452162696  has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:36 AM, 18th Apr                   Mohammad                   Is there anything else that i can assist you with ?           10:39 AM, 18th Apr                     walaa alalawi                    7452174060           10:39 AM, 18th Apr                     walaa alalawi                    What about this order?           10:39 AM, 18th Apr                   Mohammad                   May I request you to be on hold while I retrieve those information for you           10:40 AM, 18th Apr                   Mohammad                   Thank you for holding up           10:40 AM, 18th Apr                     walaa alalawi                    I have made 1 order but received two order numbers           10:40 AM, 18th Apr                   Mohammad                   This order ID 7452174060 has been placed and will be delivered within 2-3 business days           10:41 AM, 18th Apr                     walaa alalawi                    Ok           10:41 AM, 18th Apr                   Mohammad                   Is there anything else that i can assist you with ?           10:41 AM, 18th Apr                     walaa alalawi                    The first order number was done by me also?           10:41 AM, 18th Apr                   Mohammad                   the first order is cancelled as the payment is declined           10:42 AM, 18th Apr                   Mohammad                   and the amount will be refunded within- 4-7 business days           10:42 AM, 18th Apr                     walaa alalawi                    I think something is wrong i have placed order  number 7452174060           10:43 AM, 18th Apr                     walaa alalawi                    But not the other number           10:44 AM, 18th Apr                     walaa alalawi                    The email sent is haveing the same items in both orders           10:44 AM, 18th Apr                     walaa alalawi                    I think you have a problem           10:44 AM, 18th Apr                   Mohammad                   We'd like to confirm you that order ID : 7452162696 has not been placed successfully as the payment from your credit card used has been unsuccessful but after some time the payment has been captured and the order is placed with this order No: 7452174060           10:45 AM, 18th Apr                     walaa alalawi                    Ok           10:45 AM, 18th Apr                     walaa alalawi                    Thats fine thank you           10:45 AM, 18th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:45 AM, 18th Apr                     walaa alalawi                    Thanks           10:46 AM, 18th Apr                   Mohammad                   Most welcome           10:46 AM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2417149