Subject: Ticket Assigned - Conversation with taufique
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 11:03:25 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with taufique taufique                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  taufique Bot:  Hi Taufique ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544383338            02:52 PM, 13th Apr                     taufique                    9647402983 Order  Id Almost 2 weeks done i didn’t receive my refund           02:53 PM, 13th Apr                   Mohammad                    Hi Taufique, Good evening,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            02:56 PM, 13th Apr                   Mohammad                   May I request you to be on hold while I retrieve those information for you           02:59 PM, 13th Apr                   Mohammad                   Thank you for holding up           03:00 PM, 13th Apr                   Mohammad                   As we can see , the refund  of  (AED219.00 )  has been initiated from our end on (11/04/2021 ) and will be credited to your card within 7-14 business days from the card issuing bank.           03:00 PM, 13th Apr                   Mohammad                   Is there anything else that i can assist you with ?           03:01 PM, 13th Apr                   Mohammad                   Please be informed that you can also enjoy discounts of 50 AED off on 300 AED orders by using our promo code (HOLY50). This is valid for CP brands except beauty products and watches. Note : the voucher is valid till 18th of April           03:02 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:03 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2395896