Subject: Re: [#2384988] - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Apr 2021 07:57:08 +0000

Hi Mohammad shafeeque,  ​Return process as per below details    CONCEPT_NAME  INVOICE_NO  AWB_NO  ITEM_ID  CUS_RETURN_QTY  RETURN_RECEIVED_QTY  EXPECTED_QTY  UNEXPECTED_QTY  RETURN_ORIGIN  Max  9646813465  46539748964  '162095096  1  1  1  0  LMG - Expected  Max  9646813465  46539748964  '162995622  1  1  1  0  LMG - Expected  Max  9646813465  46539748964  '162995617  0  1  0  1  LMG - Unexpected - Order Part   Thanks & Regards   indunil   
                           
                            On
                            Sun, 11 Apr at 12:40 PM
                            ,  Mohammad shafeeque <[email-masked]>  wrote:

 
Hi Team,  Problem Statement: Refund Not Processed  Order Date : 31/03/2021

 
Order ID: 9646813465 Return Tracking ID: 46539748964

Assistance Required:  Refund not processed  Issue Description: Customer raised a return request for 2 item and as per customer he handed 3 items to the courier team.  but according to the hybris the refund has not  been process for items, So we request you to check under RMA 1000733694 how many item has been received in our warehouse and process the refund.  Regards, Shafeeque