Subject: Ticket Assigned - Conversation with kaneez fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 14:14:57 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kaneez fatima kaneez fatima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kaneez fatima Bot:  Hi Kaneez Fatima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9649606571 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568111547            06:06 PM, 10th Apr                     kaneez fatima                    Sure           06:06 PM, 10th Apr                   Mohammad                    Hi Kaneez, Good evening,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            06:06 PM, 10th Apr                   Mohammad                    We see that you are contacting regarding your order ID: 9649606571           06:07 PM, 10th Apr                     kaneez fatima                    Yes           06:07 PM, 10th Apr                     kaneez fatima                    Y have one of my item cancelled           06:08 PM, 10th Apr                     kaneez fatima                             06:08 PM, 10th Apr                     kaneez fatima                    I loved that tshirt           06:08 PM, 10th Apr                   Mohammad                   The item has been cancelled due to the quality issue and refund AED 23.20 will be credited within 7-14 business days           06:08 PM, 10th Apr                     kaneez fatima                    But please i need it           06:09 PM, 10th Apr                     kaneez fatima                    What is the issue?           06:09 PM, 10th Apr                   Mohammad                   It is damaged           06:10 PM, 10th Apr                   Mohammad                   we will update at the site           06:10 PM, 10th Apr                   Mohammad                   you can place a new order once the products is available           06:12 PM, 10th Apr                   Mohammad                   and you can place a new order           06:13 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:14 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2381963