Subject: Ticket Assigned - Conversation with taher
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 14:06:34 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with taher taher                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  taher Bot:  Hi Taher ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6294878600 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966507954270            05:59 PM, 10th Apr                   Mohammad                    Hi Taher, Good evening,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            06:00 PM, 10th Apr                   Mohammad                    We see that you are contacting regarding your order ID: 6294878600           06:00 PM, 10th Apr                     taher                    yes, mistakenly i ordered shirt size 42           06:01 PM, 10th Apr                     taher                    but actually i need both shirts size 40           06:01 PM, 10th Apr                     taher                    can i change size?           06:02 PM, 10th Apr                   Mohammad                   Sorry, we are unable to modify the order , once placed you can return it after collection           06:02 PM, 10th Apr                     taher                    can i cancel order?           06:02 PM, 10th Apr                     taher                    then i submit new order           06:03 PM, 10th Apr                   Mohammad                   Sorry, the cancellation option is not available right now           06:03 PM, 10th Apr                     taher                    ok, collection time i will try to exchange           06:04 PM, 10th Apr                     taher                    its possible?           06:04 PM, 10th Apr                   Mohammad                   You can collect within 14 days from the day you received the SMS           06:04 PM, 10th Apr                     taher                    exchange??           06:05 PM, 10th Apr                     taher                    possible right?           06:05 PM, 10th Apr                   Mohammad                   Sorry, no, only return           06:05 PM, 10th Apr                     taher                    ok, then i will return           06:06 PM, 10th Apr                     taher                    thank you           06:06 PM, 10th Apr                   Mohammad                   Sure,           06:06 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:06 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2381917