Subject: Ticket Assigned - Conversation with hello my name is rasmi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 11:21:00 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello my name is rasmi hello my name is rasmi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello my name is rasmi Bot:  Hi Hello My Name Is Rasmi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544335904            03:13 PM, 10th Apr                     hello my name is rasmi                    I had returned an item 2 days ago, but the app still shows the order status as " return requested" and I haven't been refunded the cost back yet           03:14 PM, 10th Apr                   Mohammad                    Hi Rasmi, Good evening,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            03:14 PM, 10th Apr                   Mohammad                   Could you please share your order number so that I can assist you further?           03:14 PM, 10th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:18 PM, 10th Apr                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:20 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2380889