Subject: Ticket Assigned - Conversation with reem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 15:13:43 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reem reem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reem Bot:  Hi Reem ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506362140            07:03 PM, 07th Apr                   Mohammad                   Hi Reem, Good Evening. Thank you for contacting us. My name is Humayun. How may I help you?            07:04 PM, 07th Apr                   Mohammad                   Could you please share your order number so that I can assist you further?           07:04 PM, 07th Apr                     reem                    لم يتم ارجاع مبلغ الترجيع           07:04 PM, 07th Apr                   Mohammad                   Do you need arabic language ?           07:04 PM, 07th Apr                     reem                    Yes           07:05 PM, 07th Apr                   Mohammad                   I am transferring the chat to our arabic agent. Please be on hold.           07:05 PM, 07th Apr                   Mohammad                    مرحبا ريم ، مساء الخير ، معك شفيق ،  يسرنا مساعدتكم            07:05 PM, 07th Apr                     reem                    Ok           07:05 PM, 07th Apr                     reem                    اهلا           07:06 PM, 07th Apr                   Mohammad                    هل بإمكانكم تزويدي برقم الطلب حتى نتمكن من خدمتكم بشكل افضل           07:06 PM, 07th Apr                     reem                    تم طلب ارجاع قطعة           07:06 PM, 07th Apr                     reem                    ولم يصلني مبلغ الارجاع للان           07:06 PM, 07th Apr                   Mohammad                    هل بإمكانكم تزويدي برقم الطلب حتى نتمكن من خدمتكم بشكل افضل           07:06 PM, 07th Apr                     reem                    تمام           07:07 PM, 07th Apr                     reem                             07:08 PM, 07th Apr                     reem                             07:08 PM, 07th Apr                   Mohammad                   لحظات من فضلك حتى اقوم بالتحقيق           07:09 PM, 07th Apr                     reem                    تمام           07:09 PM, 07th Apr                   Mohammad                   شكرا على الانتظار           07:10 PM, 07th Apr                   Mohammad                   بخصوص الطلب:6280893436 يرجى الملاحظة أن عملية إرجاع المبلغ 72  تمت معالجتها بنجاح من جانبنا ولكن بسبب بعض القضايا التقنية مع شريك عمليات الدفع ، تم رفض عملية الإرجاع..  كن مطمئنًا ، فقد قام فريقنا بشكل مسبق بالتواصل مع شريك عمليات الدفع وإعلامهم بأن يتم رد الأموال المرفوض يدويًا من جانبه. قد تستغرق معالجة رد الأموال حوالي 3 أسابيع.           07:10 PM, 07th Apr                     reem                    ٣ اسابيع من تاريخ اليوم           07:11 PM, 07th Apr                   Mohammad                   من 28/03/2021           07:11 PM, 07th Apr                     reem                    تمام           07:12 PM, 07th Apr                     reem                    شكرا           07:12 PM, 07th Apr                   Mohammad                   كان من دواعي سروري مساعدتكم.            07:13 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2368927