Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 12:52:00 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/cuMiwoYe5Idq9uE0jrF72g~~/AALN9wA~/RgRiTt5pPVcDc3BjQgpgZ-mqbWA1VlBNUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
<br>
Kindly note that the order was delivered to the same customer. <br>
<br>
<br>
Best Regards
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Nour Al-Arjan</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>7/4/2021 1:19 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2355280] - need escalation<br>
 
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<div dir="ltr">Hi Team,</div>

<div dir="ltr"> </div>

<div dir="ltr">Customer claims that the he did not receive the order , please provide us the ID and proof of delivery to send back to the customer .</div>

<div> </div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Tue, 6 Apr at 12:13 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">
<div><span class="separator">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2355280" rel="noreferrer">#2355280</a> raised by budoor ([email-masked]).</span></div>
</div>

<div dir="ltr">
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<div dir="ltr">
<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Problem Statement: What is the issue (Proof of delivery)<br>
<br>
Order Date : 28/03/2021<br>
<br>
Order ID: 6289611010<br>
Tracking ID: SD001530587</span></div>

<div dir="ltr">
<br>
<span class="separator">Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: As per tracking details the order is delivered on 02/04/2021 however customer claims that he did not receive the order .</span>
</div>

<div dir="ltr"><span class="separator">kindly provide us the POD.<br>
Regards,<br>
Shafeeque</span></div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Mon, 5 Apr at 12:15 PM <span class="separator">, budoor &lt;[email-masked]&gt; wrote: </span></span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">budoor</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><strong>Bot: </strong> Hi again!<br>
		<strong>Bot: </strong> Please enter your name<br>
		<strong>Customer: </strong> budoor<br>
		<strong>Bot: </strong> Hi Budoor ,what do you need help with?<br>
		<strong>Customer: </strong> Your order update<br>
		<strong>Bot: </strong> Please choose your location<br>
		<strong>Customer: </strong> Saudi Arabia<br>
		<strong>Bot: </strong> Please enter your order number to continue<br>
		<strong>Customer: </strong> 6289611010<br>
		<strong>Bot: </strong> </span></span></div>

		<div><span class="separator"><span class="separator">Your order status is <strong>: </strong> </span></span></div>

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<br>
		<span class="separator"><span class="separator">If you have not received your order, Home Delivery takes 3 to 5 days.</span></span>
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		<div>
<br>
		<span class="separator"><span class="separator">You can easily track your order from <strong>My Account &gt; Order History.</strong><br>
		Please note, during sale periods, your order may take longer to arrive.</span></span>
</div>
		<br>
		<span class="separator"><span class="separator"><strong>Bot: </strong> Was I able to resolve your query?<br>
		<strong>Customer: </strong> No<br>
		<strong>Bot: </strong> Would you like to still talk to one of our agent?<br>
		<strong>Customer: </strong> Yes</span></span>

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		<span class="separator"><span class="separator"> </span></span>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">12:03 PM, 05th Apr</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"> Hi Budoor , Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you. </span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">12:03 PM, 05th Apr</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">budoor</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">I have unreceived order that shown as delivered</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">12:04 PM, 05th Apr</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"> We see that you are contacting regarding your order ID: 6289611010</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">12:05 PM, 05th Apr</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">budoor</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">I contacted max team 2 days ago and asked me to wait</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">12:05 PM, 05th Apr</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">budoor</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Still i didnt receive any yet</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">12:05 PM, 05th Apr</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">budoor</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Yes</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">12:05 PM, 05th Apr</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">May I request you to be on hold while I retrieve those information for you</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">12:05 PM, 05th Apr</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">budoor</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Ok</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">12:05 PM, 05th Apr</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Thank you for holding up</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">12:06 PM, 05th Apr</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">We see that the courier has contacted on this No. 966550886454 to deliver the order</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">12:06 PM, 05th Apr</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Is this No 966550886454. active ?</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">12:06 PM, 05th Apr</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">budoor</span></span></div>

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		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">No</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">12:06 PM, 05th Apr</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">budoor</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">It is mistaken and i informed them this</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">12:06 PM, 05th Apr</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">budoor</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">It is 0508864545</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">12:08 PM, 05th Apr</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"> we apologize for the inconvenience</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">12:09 PM, 05th Apr</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
</div>
		</td>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">we will escalate the issue to the concern team and will get back to you with an update on your registered email ID  .</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">12:09 PM, 05th Apr</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Is there anything else that i can assist you with ?</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">12:09 PM, 05th Apr</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
</div>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">budoor</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">I need these stuff urgently i waited for too long</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">12:10 PM, 05th Apr</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">budoor</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">They asked me to wait 2 days ago and still the courier contacting the wrong number</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">12:10 PM, 05th Apr</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
</td>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">budoor</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Im afraid it will take longer so please make sure they fix the number issue and i get it soon</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">12:11 PM, 05th Apr</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
</td>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"> we apologize for the inconvenience and for the delay</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">12:14 PM, 05th Apr</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
</div>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">The items will be delivered to you soon</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">12:15 PM, 05th Apr</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">It was a pleasure to assist you. Thank you for shopping with us.</span></span></div>

		<div><span class="separator"><span class="separator">Have a wonderful day.</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">12:15 PM, 05th Apr</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<td style="text-align:center"><span class="separator"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/467742886661306" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></span></td>
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<span class="separator"> </span>
</blockquote>
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</blockquote>
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</div>
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