Subject: Ticket Assigned - Conversation with jesusa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 15:41:29 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jesusa jesusa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jesusa Bot:  Hi Jesusa ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96598567936            07:27 PM, 06th Apr                   Mohammad                    Hi Jesusa, Good evening,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            07:28 PM, 06th Apr                     jesusa                    order# 8247991548           07:28 PM, 06th Apr                     jesusa                    incomplete delivery, missingnof 2items           07:29 PM, 06th Apr                   Mohammad                   May I request you to be on hold while I retrieve those information for you           07:30 PM, 06th Apr                   Mohammad                   Thank you for holding up           07:31 PM, 06th Apr                   Mohammad                    we apologize for the inconvenience           07:31 PM, 06th Apr                     jesusa                    1pc of printed mini sleeveless dress with round neck           07:32 PM, 06th Apr                   Mohammad                   the 2 items have been cancelled and the refund of KWD 3.00 has been initiated on 05/04/2021 and the 0.0024 KWD in my credit will take 7-14 business days to credit to your account           07:33 PM, 06th Apr                     jesusa                    1pc TAPE DETAIL MID WAIST CHINOS IN SLIM FIT - PINK           07:33 PM, 06th Apr                     jesusa                    why they cancelled it?           07:34 PM, 06th Apr                   Mohammad                   Sorry the items are cancelled due to the quality issue           07:36 PM, 06th Apr                   Mohammad                   Is there anything else that i can assist you with ?           07:38 PM, 06th Apr                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:41 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2363705