Subject: Ticket Assigned - need escalation 2
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 08:52:35 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation  2 manisha                    Bot:  Hi again! Bot:  Please enter your name Customer:  manisha Bot:  Hi Manisha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642955310 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:24 PM, 05th Apr                   Mohammad                    Hi  Manisha  , Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            12:35 PM, 05th Apr                   Mohammad                    We see that you are contacting regarding your order ID: 9642955310           12:36 PM, 05th Apr                   Mohammad                   As per the tracking the courier tried to contact you many times but there was no response           12:38 PM, 05th Apr                   Mohammad                   we will escalate the issue to the concern team and will get back to you with an update on your registered email ID  .           12:38 PM, 05th Apr                   Mohammad                   Is there anything else that i can assist you with ?           12:38 PM, 05th Apr                     manisha                    no one has contacted me yet           12:39 PM, 05th Apr                     manisha                    which number you are trying to reach           12:39 PM, 05th Apr                     manisha                    please allow me to return these items in the store           12:39 PM, 05th Apr                     manisha                    its been more than 2 months now m following up           12:40 PM, 05th Apr                     manisha                    very bad customer service           12:40 PM, 05th Apr                     manisha                    give me the driver's number           12:40 PM, 05th Apr                     manisha                    ill call him           12:40 PM, 05th Apr                     manisha                    as no one is calling me           12:40 PM, 05th Apr                   Mohammad                    we apologize for the inconvenience           12:41 PM, 05th Apr                   Mohammad                   They tried to contact you on 971585201039           12:42 PM, 05th Apr                     manisha                    i dint receive one call from your driver           12:43 PM, 05th Apr                     manisha                    please give me his number           12:43 PM, 05th Apr                     manisha                    ill call him           12:43 PM, 05th Apr                     manisha                    as i am done waiting now           12:43 PM, 05th Apr                     manisha                    i have been following up a lot           12:43 PM, 05th Apr                     manisha                    and this is nonsence           12:43 PM, 05th Apr                     manisha                    as i dont receive any calls           12:43 PM, 05th Apr                     manisha                    if you dont want to collect the item no problem           12:43 PM, 05th Apr                     manisha                    atleast return my money           12:44 PM, 05th Apr                     manisha                    to my bank           12:44 PM, 05th Apr                     manisha                    ill be very thankful to you for that           12:44 PM, 05th Apr                     manisha                    i have two orders pending for collection           12:44 PM, 05th Apr                     manisha                    ok i can assume you dint collect one           12:44 PM, 05th Apr                     manisha                    but even the second order is not collected           12:44 PM, 05th Apr                     manisha                    i requested several times if you cant collect ill go to the store and return           12:45 PM, 05th Apr                     manisha                    which i tried too but even store doesnt accept           12:45 PM, 05th Apr                     manisha                    i was a regular customer at MAX           12:45 PM, 05th Apr                     manisha                    but this is very disappointing           12:45 PM, 05th Apr                     manisha                    ill never buy anything from you guyz           12:45 PM, 05th Apr                     manisha                    give me driver's number           12:45 PM, 05th Apr                     manisha                    or else return my money i am done wiating           12:46 PM, 05th Apr                     manisha                    everytime same response someone will call you soon someone will call you soon           12:46 PM, 05th Apr                     manisha                    see how many times have i chatted regarding the same           12:46 PM, 05th Apr                     manisha                    you guys are testing my patience           12:46 PM, 05th Apr                   Mohammad                   we are really sorry , we will try our best to get collected and refunded           12:48 PM, 05th Apr                   Mohammad                   please allow us some time           12:48 PM, 05th Apr                   Mohammad                   Is there anything else that i can assist you with ?           12:49 PM, 05th Apr                     manisha                    how much time you need           12:50 PM, 05th Apr                     manisha                    2 months are not enough?           12:50 PM, 05th Apr                   Mohammad                   Sorry           12:50 PM, 05th Apr                   Mohammad                   We will get back to you on your email           12:50 PM, 05th Apr                   Mohammad                   Sorry we are not authorised to fix the time however will raise to collect it within 1-3 business days .           12:52 PM, 05th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:52 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2355513