Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 16:34:09 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver            08:16 PM, 04th Apr                     hi                    /startOver           08:18 PM, 04th Apr                   Bot                   يرجى إدخال اسمك           08:18 PM, 04th Apr                     hi                    Hi           08:18 PM, 04th Apr                   Bot                   مرحبًا Hi، ماذا تحتاج للمساعدة؟           08:18 PM, 04th Apr                     hi                    English           08:19 PM, 04th Apr                   Bot                   مرحبًا Hi، ماذا تحتاج للمساعدة؟           08:19 PM, 04th Apr                     hi                    English           08:19 PM, 04th Apr                   Bot                   مرحبًا Hi، ماذا تحتاج للمساعدة؟           08:19 PM, 04th Apr                     hi                    /startOver           08:19 PM, 04th Apr                   Bot                   يرجى إدخال اسمك           08:19 PM, 04th Apr                     hi                    Hi           08:19 PM, 04th Apr                   Bot                   مرحبًا Hi، ماذا تحتاج للمساعدة؟           08:19 PM, 04th Apr                     hi                    Hi           08:20 PM, 04th Apr                   Bot                   مرحبًا Hi، ماذا تحتاج للمساعدة؟           08:20 PM, 04th Apr                   Mohammad                    Hi , Good evening,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            08:20 PM, 04th Apr                   Mohammad                    We see that you are contacting regarding refund           08:21 PM, 04th Apr                     hi                    Yes           08:23 PM, 04th Apr                     hi                    Its almost 2 weeks           08:23 PM, 04th Apr                   Mohammad                   Could you please share your order number so that I can assist you further?           08:23 PM, 04th Apr                     hi                    6286005220           08:24 PM, 04th Apr                   Mohammad                   May I request you to be on hold while I retrieve those information for you           08:25 PM, 04th Apr                     hi                    Sure Mr Shafeeque           08:25 PM, 04th Apr                   Mohammad                   We apologize for the inconvenience that has happened.  Regarding the order: 6286005220 Please note that the refund has been processed successfully from our side for the amount (254.00), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.            08:26 PM, 04th Apr                   Mohammad                   Thank you for holding up           08:26 PM, 04th Apr                   Mohammad                   Is there anything else that i can assist you with ?           08:27 PM, 04th Apr                     hi                    This is unfair           08:27 PM, 04th Apr                   Mohammad                    we apologize for the inconvenience as it happened due to technical issue           08:27 PM, 04th Apr                     hi                    Still I have to wait 3 weeks for refund           08:27 PM, 04th Apr                   Mohammad                   we will refund the as soon as possible           08:28 PM, 04th Apr                     hi                    While accepting the payment its quite easy           08:28 PM, 04th Apr                   Mohammad                   Actually it got rejected from bank end           08:29 PM, 04th Apr                     hi                    It will surely discourage me for any future online transactions           08:29 PM, 04th Apr                   Mohammad                   Is there anything else that i can assist you with ?           08:29 PM, 04th Apr                   Mohammad                    we apologize for the inconvenience , we can understand your frustration however it is beyond our control           08:29 PM, 04th Apr                   Mohammad                   and will try to resolve it soon           08:30 PM, 04th Apr                     hi                    How can escalate the issue           08:30 PM, 04th Apr                     hi                    So that my refund gets processed soon           08:30 PM, 04th Apr                   Mohammad                   Team is still working on your issue to resolve it           08:30 PM, 04th Apr                     hi                    How much time approximately it will take           08:31 PM, 04th Apr                     hi                    To refund           08:31 PM, 04th Apr                   Mohammad                   It will take 2-3 weeks           08:31 PM, 04th Apr                   Mohammad                   however will try to get it done earlier           08:32 PM, 04th Apr                     hi                    You mean further 2-3 weeks plus 2 weeks already passed           08:32 PM, 04th Apr                     hi                    Total 5 weeks           08:32 PM, 04th Apr                   Mohammad                   No , no from the date of transfer total 2-3 weeks           08:33 PM, 04th Apr                     hi                    OK good to hear           08:33 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:33 PM, 04th Apr                     hi                    Thanks for support           08:33 PM, 04th Apr                   Mohammad                   Welcome           08:33 PM, 04th Apr                   Mohammad                   Have a sweet dream           08:33 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2352687