Subject: Ticket Assigned - Conversation with jessel soco
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 11:59:41 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jessel soco jessel soco                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jessel soco Bot:  Hi Jessel Soco ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503628907            03:47 PM, 04th Apr                   Mohammad                    Hi Jessel, Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            03:47 PM, 04th Apr                     jessel soco                    Please tell me what items will be delivered and what are those cancelled           03:48 PM, 04th Apr                     jessel soco                    9646443324           03:48 PM, 04th Apr                     jessel soco                    That's the order number           03:48 PM, 04th Apr                     jessel soco                    No 9647443324           03:49 PM, 04th Apr                   Mohammad                   May I request you to be on hold while I retrieve those information for you           03:49 PM, 04th Apr                     jessel soco                    Ok           03:49 PM, 04th Apr                     jessel soco                    And can you tell me a valid reason why the other orders has been cancelled after being paid?           03:50 PM, 04th Apr                   Mohammad                   Thank you for holding up           03:50 PM, 04th Apr                   Mohammad                   1. -  Lee Cooper Camouflage Print Cap with Plate Buckle Closure - 2.-  - Lee Cooper Printed Cap with Plate Buckle Closure  - 3.Kappa Textured Lace-Up Low Ankle Sneakers           03:50 PM, 04th Apr                   Mohammad                   These items have been cancelled due to the quality issue           03:50 PM, 04th Apr                     jessel soco                    Those will be delivered?           03:51 PM, 04th Apr                   Mohammad                   and the refund will be credited to your bank within 7-14 business days           03:51 PM, 04th Apr                     jessel soco                    Confirm to me the items that will be delivered           03:51 PM, 04th Apr                     jessel soco                    And when           03:52 PM, 04th Apr                     jessel soco                    How long will you keep me waiting           03:54 PM, 04th Apr                   Mohammad                   Friends Embroidered Cap with Snap Closure           03:55 PM, 04th Apr                   Mohammad                   Lee Cooper Printed T-shirt with V-neck and Short Sleeves           03:55 PM, 04th Apr                   Mohammad                   - Casio Men's Gold Analog Metal Strap Watch MTP-V006G-9BUDF           03:56 PM, 04th Apr                   Mohammad                   These items will be delivered           03:56 PM, 04th Apr                   Mohammad                   within 1-2 business days           03:56 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:59 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2350884