Subject: Ticket Assigned - Conversation with oraib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 10:25:17 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with oraib oraib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  oraib Bot:  Hi Oraib ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966599626899            02:03 PM, 04th Apr                   Mohammad                    Hi Oraib, Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            02:06 PM, 04th Apr                     oraib                    Hi           02:07 PM, 04th Apr                     oraib                    I just received a bag           02:07 PM, 04th Apr                     oraib                    It look like it was torn and glued back           02:07 PM, 04th Apr                   Mohammad                   Could you please share your order number  and the screenshot of the damaged product so that I can assist you further?           02:08 PM, 04th Apr                     oraib                             02:10 PM, 04th Apr                     oraib                             02:10 PM, 04th Apr                     oraib                    Order number 6291264784           02:11 PM, 04th Apr                   Mohammad                   May I request you to be on hold while I retrieve those information for you           02:13 PM, 04th Apr                     oraib                    Ok           02:14 PM, 04th Apr                   Mohammad                   Thank you for holding up           02:14 PM, 04th Apr                   Mohammad                   Sorry for the experience you had  and we request you to return online purchases through the below three channels:   ·You can contact our customer support team on  800-1111027 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account on (https://www.centrepointstores.com) and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint or Splash) store across the KSA.           02:15 PM, 04th Apr                     oraib                    But i want an exchange           02:16 PM, 04th Apr                     oraib                    The bag was on sale no its not           02:16 PM, 04th Apr                     oraib                    Hello           02:17 PM, 04th Apr                   Mohammad                   Sorry,           02:23 PM, 04th Apr                   Mohammad                   The exchange is not available           02:23 PM, 04th Apr                   Mohammad                   you can return it           02:23 PM, 04th Apr                   Mohammad                   Is there anything else that i can assist you with ?           02:23 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:25 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2350292