Subject: Ticket Assigned - Conversation with geetanjali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 10:05:10 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with geetanjali geetanjali                    Bot:  Hi again! Bot:  Please enter your name Customer:  geetanjali Bot:  Hi Geetanjali ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:55 PM, 04th Apr                   Mohammad                    Hi Geetanjali, Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            01:56 PM, 04th Apr                     geetanjali                    Order number s 9647217377. When i can get refund so that i can place another order...items already picked up           01:56 PM, 04th Apr                     geetanjali                    Can u plz process refund           01:58 PM, 04th Apr                     geetanjali                    I want to order some other products           01:58 PM, 04th Apr                     geetanjali                    R u in?           01:59 PM, 04th Apr                   Mohammad                   May I request you to be on hold while I retrieve those information for you           02:00 PM, 04th Apr                     geetanjali                    Ok           02:00 PM, 04th Apr                   Mohammad                   Thank you for holding up           02:01 PM, 04th Apr                   Mohammad                   As per the tracking the items are picked on 04/04/2021 and in on the way to the warehouse           02:01 PM, 04th Apr                   Mohammad                   will be refunded once the items are received in the warehouse           02:02 PM, 04th Apr                     geetanjali                    Ok           02:02 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:04 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2350152