Subject: Ticket Assigned - Conversation with mahshook
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 09:03:22 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahshook mahshook                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahshook Bot:  Hi Mahshook ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9648018104 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557378684            12:52 PM, 04th Apr                   Mohammad                    Hi Mahshook, Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            12:53 PM, 04th Apr                     mahshook                             12:53 PM, 04th Apr                     mahshook                    Hi shafeeq please advise why order not processed           12:54 PM, 04th Apr                   Mohammad                   May I request you to be on hold while I retrieve those information for you           12:56 PM, 04th Apr                   Mohammad                   We'd like to confirm you that order 9648013386 has not been placed successfully as the payment from your credit card used has been unsuccessful.  But it was accepted and the order is placed with the No: 9648018104           12:58 PM, 04th Apr                   Mohammad                   will be prepared for collection within 2-3 business days           12:58 PM, 04th Apr                   Mohammad                   Is there anything else that i can assist you with ?           01:01 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:03 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2349781