Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 08:53:41 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6289892321 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565417153            12:39 PM, 04th Apr                   Mohammad                    Hi, Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            12:40 PM, 04th Apr                   Mohammad                    We see that you are contacting regarding your order ID: 6289892321           12:40 PM, 04th Apr                     hi                    Yes           12:40 PM, 04th Apr                     hi                    I have not received my order yet           12:41 PM, 04th Apr                     hi                    It's been 6 days and it keeps saying undelivered           12:41 PM, 04th Apr                     hi                    I have 2 orders           12:41 PM, 04th Apr                     hi                    6289892234           12:42 PM, 04th Apr                     hi                    And 6289892321           12:42 PM, 04th Apr                     hi                             12:43 PM, 04th Apr                     hi                             12:43 PM, 04th Apr                     hi                    Please advise           12:45 PM, 04th Apr                   Mohammad                   May I request you to be on hold while I retrieve those information for you           12:46 PM, 04th Apr                   Mohammad                   We will raise the issue to the concern team to deliver it           12:46 PM, 04th Apr                   Mohammad                   Is there anything else that i can assist you with ?           12:47 PM, 04th Apr                     hi                    This is the second time that I am contacting MAX and still nothing has been done           12:47 PM, 04th Apr                     hi                    This is also the second courier that has contacted me and still no delivery received           12:48 PM, 04th Apr                     hi                    I would like my delivery today           12:48 PM, 04th Apr                   Mohammad                    we apologize for the inconvenience           12:52 PM, 04th Apr                   Mohammad                   We will raise the issue to the concern team to deliver it           12:52 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:53 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2349720