Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 08:52:50 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  50553838 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  4548023170 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097450553838            12:30 PM, 04th Apr                   Mohammad                    Hi, Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            12:30 PM, 04th Apr                   Mohammad                    We see that you are contacting regarding your order ID: 4548023170           12:32 PM, 04th Apr                   Mohammad                   We can see that the order is placed           12:33 PM, 04th Apr                   Mohammad                   Will be delivered within 2-3 business days           12:33 PM, 04th Apr                   Mohammad                   Is there anything else that i can assist you with ?           12:36 PM, 04th Apr                     hello                    please           12:37 PM, 04th Apr                     hello                    i need you to update           12:37 PM, 04th Apr                     hello                    my phone number           12:37 PM, 04th Apr                     hello                    so i linked with the shukran card because its different number           12:38 PM, 04th Apr                     hello                    and to update my card with my last order           12:39 PM, 04th Apr                     hello                    to add the points           12:39 PM, 04th Apr                   Mohammad                   The points will be added to your account once the card is linked with your account           12:41 PM, 04th Apr                   Mohammad                   you can update your No. from your account setting           12:41 PM, 04th Apr                     hello                    50553838           12:42 PM, 04th Apr                   Mohammad                   we can see your card is not linked with Shukran           12:45 PM, 04th Apr                   Mohammad                   We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.   To link your Shukran card, please follow the below steps:   1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage   After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           12:45 PM, 04th Apr                     hello                    but i cant see it updated on shukran cad           12:45 PM, 04th Apr                   Mohammad                   Please link it through the above method           12:45 PM, 04th Apr                   Mohammad                   Is there anything else that i can assist you with ?           12:48 PM, 04th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:52 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2349714