Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 12:58:18 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/LUZksNLRvXl9qJsjGUNKeA~~/AALN9wA~/RgRiSEhkPVcDc3BjQgpgWeQUZ2B5z1CzUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
<span style="font-size:12px">Dear All,<br>
<br>
<br>
<span style="line-height:106%"><span style="font-family:Arial,sans-serif"><span lang="EN"><span style="background:white"><span style="line-height:106%">We have reviewed your request, </span></span></span><span lang="EN"><span style="line-height:106%">we will do our best to arrange the delivery at the earliest convenience.</span></span></span></span><br>
<br>
<br>
<br>
Best Regards</span>
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Nour Al-Arjan</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>2/4/2021 1:10 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2331661] - need escalation<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2331661" rel="noreferrer">#2331661</a> raised by ameena.ameera97 ([email-masked]).</div>
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<div dir="ltr">
<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: What is the issue (Contact update)<br>
<br>
Order Date : 20/03/2021<br>
<br>
Order ID: 6286026027<br>
Tracking ID: SD001451683</div>

<div><span dir="ltr" style="font-weight:700">Contact No: 966533012017</span></div>

<div dir="ltr">
<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: Customer claims that he did not reject the order and  wants to be contacted on 966533012017 for delivery.</div>

<div>
<br>
Regards,<br>
Shafeeque</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Wed, 31 Mar at 3:20 PM <span class="separator">, ameena.ameera97 &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><b>Bot: </b> Hi again!<br>
		<b>Bot: </b> Please enter your name<br>
		<b>Customer: </b> ameena<br>
		<b>Bot: </b> Hi Ameena ,what do you need help with?<br>
		<b>Customer: </b> Your order update<br>
		<b>Bot: </b> Please choose your location<br>
		<b>Customer: </b> Saudi Arabia<br>
		<b>Bot: </b> Please enter your order number to continue<br>
		<b>Customer: </b> 6286026027<br>
		<b>Bot: </b> </span></div>

		<div><span class="separator">Your order status is <strong>: </strong> </span></div>

		<div>
<br>
		<span class="separator">If you have not received your order, Home Delivery takes 3 to 5 days.</span>
</div>

		<div>
<br>
		<span class="separator">You can easily track your order from <strong>My Account &gt; Order History.</strong><br>
		Please note, during sale periods, your order may take longer to arrive.</span>
</div>
		<br>
		<span class="separator"><b>Bot: </b> Was I able to resolve your query?<br>
		<b>Customer: </b> No<br>
		<b>Bot: </b> Would you like to still talk to one of our agent?<br>
		<b>Customer: </b> Yes</span>

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		<span class="separator"> </span>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:07 PM, 31st Mar</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"> Hi Ameena, Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you. </span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:08 PM, 31st Mar</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">I haven't received my order yet..</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:09 PM, 31st Mar</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">My order number 6286026027</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:09 PM, 31st Mar</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Its been more than a week delayed</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:09 PM, 31st Mar</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">May I request you to be on hold while I retrieve those information for you</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:10 PM, 31st Mar</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">K</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:10 PM, 31st Mar</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Thank you for holding up</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:10 PM, 31st Mar</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Is this No. is active 966533012017</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:10 PM, 31st Mar</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">S</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:11 PM, 31st Mar</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">We had already paid for the order through online</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:11 PM, 31st Mar</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Is this No. is active 966533012017</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:11 PM, 31st Mar</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">S</span></div>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:12 PM, 31st Mar</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Yes</span></div>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:12 PM, 31st Mar</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">As we can see the order has been rejected by you from the customer</span></div>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:12 PM, 31st Mar</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">No we haven't rejected it</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:13 PM, 31st Mar</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">We have already paid for the orders</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:13 PM, 31st Mar</span></div>
		<span class="separator"> </span>
</td>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">We will raise the issue to the concern team to deliver it</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:13 PM, 31st Mar</span></div>
		<span class="separator"> </span>
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		</td>
		</tr>
		<tr></tr>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">How come they say we have rejected the order when we didn't</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:13 PM, 31st Mar</span></div>
		<span class="separator"> </span>
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		</tr>
		<tr></tr>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">3 days before i have contacted support team...they said the same...but still order undelivered</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:14 PM, 31st Mar</span></div>
		<span class="separator"> </span>
</td>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">We will deliver it on priority</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:15 PM, 31st Mar</span></div>
		<span class="separator"> </span>
</div>
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		<tr></tr>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Is there anything else that i can assist you with ?</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:15 PM, 31st Mar</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">So now hw many long day's to wait?</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:15 PM, 31st Mar</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ameena</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">I shall highly obliged if u deliver the product asap</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:16 PM, 31st Mar</span></div>
		<span class="separator"> </span>
</td>
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		<tr></tr>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Will be delivered to you within 2-1 business days</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:17 PM, 31st Mar</span></div>
		<span class="separator"> </span>
</div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">It was a pleasure to assist you. Thank you for shopping with us.</span></div>

		<div><span class="separator">Have a wonderful day.</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:20 PM, 31st Mar</span></div>
		<span class="separator"> </span>
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	<tbody>
		<tr>
		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/467345480079741" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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	</table>
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</tbody>
</table>
<span class="separator"> </span>
</blockquote>
</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/W_T5wJh2xiamCcrbs5tMWQ~~/AALN9wA~/RgRiSEhkPlcDc3BjQgpgWeQUZ2B5z1CzUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2331661