Subject: RE: Call back for NDR order : 6284081579
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Raveen Sethupathy <[email-masked]>, Amir Abdullah <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Tue, 30 Mar 2021 13:39:41 +0000

Hi team,

Customer has been contacted and issue acknowledged. Customer will be compensated with a voucher of 20 SAR.

Hi @Raveen Sethupathy<mailto:[email-masked]> @Amir Abdullah<mailto:[email-masked]>,

Please assist in issuing a voucher for the following details :

Amount : 20 SAR
Threshold : 25 SAR
Concept : MAX
Validity : 3 months

Hi @seeta.seeta<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>,

Please forward the voucher details to the customer once received as per the order number mentioned above.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, March 30, 2021 3:29 PM
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: RE: Call back for NDR order

@Faraz Lohani<mailto:[email-masked]>

Please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 2:17 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: Call back for NDR order

External email sender, please take precaution.
Hi Team,

Can you please arrange the callback on priority basis.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 30 March, 2021 13:25:24
Subject: Re: Call back for NDR order

Hi Team,

Customer claims that he still did not receive any call from us .
Please contact him on priority .

Regards
Shafeeque

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 29, 2021 3:42:52 PM
Subject: Call back for NDR order

Hi Team,

Order No: 6284081579

As per the hybris the order is NDR , customer claims that he did not receive any call. He wants a call back.

Please contact him on 054 163 5494

Regards
Shafeeque

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