Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 09:33:47 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">good day!<div><br></div>
<div>This situation is really frustrating and disspointing. Yes, you will process a refund of the item so i can purchase a new sterilizer, the new purchase will cost me more than the price when i bought the sterilizer. This is the catch of your solution and it seems that you are letting me out of no choice but to keep this defective item that you sent me. The trouble you brought with the defective sterilizer was answered with another trouble by spending more. Unbelievable. You shouldnt be called support team because clearly you dont support customer. <br><br><div dir="ltr"><div style="direction: inherit">Thank you!</div></div>
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<div>On Mar 26, 2021, at 5:42 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Lara,<br><br>Thank you for getting in touch with us.<br><br>Please accept our sincere apologies for the late response.<br><br>With reference to your order number 9616845760.<br><br>
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<div dir="ltr">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item. </div>
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<div dir="ltr">We have raised a return request for you in the system. Our collection team will contact you with in 3-5 business days to schedule the collection. Once the collected items are returned back to us, and after the approval from the quality team, the refund will be processed.</div>
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<div dir="ltr">You will be notified once the refund is processed from our end.<br><br>For your reference the collection team is Aramex and the tracking number is 46539123842.<br><br>We thank you for your understanding and cooperation.<br><br>Please feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2269240