Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 16:22:40 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  need escalation  Ticket comment <div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Thank you so much for this support ...... can u plzz guide me for further procedure that how to claim my voucher ?</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, March 14, 2021 8:12 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1770938] - need escalation
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<div dir="ltr">Hi Waqas,<br>
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<div dir="ltr">Thank you for your prompt response.</div>
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<div dir="ltr">We have checked with our team and they have advised us that they wouldn't be able to check regarding orders that are 2 years older however, as an exception they are happy to provide you a voucher worth SAR 439 which is the total value of all
 the 3 orders which you shared with us. The voucher will be valid for shopping with us online.</div>
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<div dir="ltr">Please do let us know if we can go ahead and proceed with the voucher.</div>
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<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1770938