Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 05:19:11 +0000 (UTC)

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           09:09 AM, 18th Feb                   Mohammad                   Hi,thank you for contacting us. I'm Shafeeque .  How may I help you?           09:10 AM, 18th Feb                     User                    Can you please put on hold my order           09:10 AM, 18th Feb                     User                    Order #9636262572           09:10 AM, 18th Feb                     User                    Because some items were canceled by your shop           09:11 AM, 18th Feb                   Mohammad                    we apologize for the inconvenience           09:12 AM, 18th Feb                   Mohammad                   Sorry that the items are cancelled due to quality issue and you can cancel the order and place a new order once the items are available           09:13 AM, 18th Feb                     User                    I have decided to cancel my order instead. Is that possible?           09:13 AM, 18th Feb                     User                    How do I cancel?           09:14 AM, 18th Feb                   Mohammad                   May I request you to be on hold while I retrieve those information for you           09:14 AM, 18th Feb                   Mohammad                   Thank you for holding up           09:15 AM, 18th Feb                     User                    Ok           09:15 AM, 18th Feb                   Mohammad                   As the order is ready to be shipped you can refuse the shipment once the courier contacts you for delivery and the amount will be refunded to your card           09:16 AM, 18th Feb                   Mohammad                   Is there anything else that i can assist you with ?           09:17 AM, 18th Feb                     User                    No thanks           09:17 AM, 18th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:18 AM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2119012