Subject: New Reply Received - Product information
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 17:58:01 +0000 (UTC)

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="ltr">Thanks for your reply.</div>
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<div dir="ltr">I don’t think repair will be an easy issue. Buttons are ok, cannot be a big problem to repair but fabric faults are required to be changed. Does your team have exactly the same fabric or spare seat unit to recover it? </div>
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<div dir="ltr">On the other hand, if it is out of stock, can it changed with another product?</div>
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<div dir="ltr">Regards,</div>
<div dir="ltr">Nusin</div>
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<div>On 15 Feb 2021, at 18:08, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Nusinbas,<br><br>
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<div>Thanks for getting in touch with us.<br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>We are truly sorry for the inconvenience caused to you.<br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>We would like to inform you that as per the concerned team the item is not available in stock however we can arrange a team to repair the item 162789309 - - Terus 3-Seater Velvet Corner Sofa in the order id - 8216892261.</div>
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<div>We request you to please confirm the same so that we can raise it to the concerned team properly.</div>
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<div dir="ltr">Looking forward to hear from you.<br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Your friends,</div>
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<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1851647