Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 18:21:05 +0000 (UTC)

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    The address function does not work on the app.  You cannot add city or area and will not let you add address without those fields           09:52 PM, 14th Feb                   Mohammad                    Hi,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            09:55 PM, 14th Feb                     User                    Did you read my message           09:55 PM, 14th Feb                     User                    The address function for home delivery doesn't work on the app.           09:57 PM, 14th Feb                     User                    The drop down boxes for city and area don't work and you can't enter the address without completing these fields           09:58 PM, 14th Feb                   Mohammad                   May I request you to be on hold while I retrieve those information for you           10:01 PM, 14th Feb                   Mohammad                   Could you please try clearing the cookies and cache of your browser and then try making a purchase? See if that helps.            10:01 PM, 14th Feb                     User                    Hello.  Have you gone for a break           10:01 PM, 14th Feb                     User                    You need to read my message.  I am using the android app. The issue is the address fields for home delivery not the purchase functionality           10:02 PM, 14th Feb                     User                    Time is up.  You failed to resolve my issue.           10:07 PM, 14th Feb                   Mohammad                   please delete the app and try again if the same repeats , then the product is not available for home delivery           10:07 PM, 14th Feb                     User                    There are 9 items of the product available.  Once again it is the address fields that are not working and not the purchase or product functions.  Repeat after me:  The address fields are not working on the android app.  I will inform IT as there may be a bug that needs fixing.           10:10 PM, 14th Feb                     User                    I also tried to add my address via the My Account function with no purchase and it still did not work           10:12 PM, 14th Feb                   Mohammad                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.  If the same problem persists, please provide us with the following details so that we can forward it for further assistance: 1. Screenshot Of The Issue(If Possible) 2. App Version/Browser Version 3. Android/iOS Version or Browser name 4. Registered email address 5. Country of access           10:12 PM, 14th Feb                     User                    Easier for me to go to Amazon.  Their app works.  Goodnight           10:14 PM, 14th Feb                   Mohammad                   We are sorry , if you provide us the screenshot we can check the issue with the team           10:15 PM, 14th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           10:18 PM, 14th Feb                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:20 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2101470