Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 16:57:20 +0000 (UTC)

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi there           08:43 PM, 13th Feb                     User                    Just wanted to check y my shukrun points are not reflecting in my account           08:43 PM, 13th Feb                     User                    All my online orders shows that it will add points           08:44 PM, 13th Feb                     User                    But orders have been delivered now so point should be added           08:44 PM, 13th Feb                   Mohammad                    Hi,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            08:45 PM, 13th Feb                   Mohammad                    we apologize for the inconvenience           08:45 PM, 13th Feb                   Mohammad                   Could you please share your order number or registered Email Id  so that I can assist you further?           08:46 PM, 13th Feb                     User                    Yes           08:46 PM, 13th Feb                     User                    [email-masked]           08:46 PM, 13th Feb                   Mohammad                   May I request you to be on hold while I retrieve those information for you           08:47 PM, 13th Feb                     User                    U got it           08:47 PM, 13th Feb                     User                    Sure           08:47 PM, 13th Feb                   Mohammad                   Thank you for holding up           08:47 PM, 13th Feb                   Mohammad                   Sorry we are unable to find any order ID from from email [email-masked]           08:48 PM, 13th Feb                   Mohammad                   Please provide us the order No. to further assist you           08:48 PM, 13th Feb                     User                    Shall I give u           08:48 PM, 13th Feb                     User                    Phone number           08:48 PM, 13th Feb                     User                    R u writing it correctly           08:49 PM, 13th Feb                     User                    [email-masked]           08:49 PM, 13th Feb                     User                    It’s z_h216           08:49 PM, 13th Feb                     User                    @hotmail.com           08:49 PM, 13th Feb                   Mohammad                   Thank you for providing           08:50 PM, 13th Feb                     User                    Did u find the orders in it?           08:51 PM, 13th Feb                   Mohammad                   As we can see you have received the points however it will reflect into your account after 14 days from receiving the order .           08:52 PM, 13th Feb                     User                    Oh ok           08:52 PM, 13th Feb                     User                    Thanks for the help           08:52 PM, 13th Feb                     User                    Have a good evening           08:53 PM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful evening.           08:57 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2096031