Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 19:21:55 +0000 (UTC)

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, I’ve just placed an order and made the payment through PayPal but I received this message. My paypal amount is deducted and in my account as well, how will this be refunded?           11:06 PM, 12th Feb                   Mohammad                    Hi,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            11:08 PM, 12th Feb                     User                    Please look through this and let me know what needs to be done           11:09 PM, 12th Feb                   Mohammad                   May I request you to be on hold while I retrieve those information for you           11:11 PM, 12th Feb                     User                    Sure           11:13 PM, 12th Feb                   Mohammad                   Thank you for holding up           11:14 PM, 12th Feb                   Mohammad                   As per the website the order is placed with the order ID 9635127924  and as far this the payment is declined from the bank and the amount will be refunded to your card with 4-15 business days           11:15 PM, 12th Feb                     User                    How about the deduction from PayPal?           11:15 PM, 12th Feb                     User                    It isn’t possible for the payment to be declined by the bank since it has been deducted. Any other specific reason for this?           11:16 PM, 12th Feb                   Mohammad                   We'd like to confirm you that order 9635127857  has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:19 PM, 12th Feb                   Mohammad                   please contact your bank for further assistance .           11:20 PM, 12th Feb                   Mohammad                   Is there anything else that i can assist you with ?           11:20 PM, 12th Feb                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:21 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2091811