Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 19:51:19 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, I have two concerns:           11:30 PM, 10th Feb                     User                    1. My order was in the store since Jan 29 for collection, but it still shows not ready for collection in the app.           11:30 PM, 10th Feb                     User                    2. I went to the store to inquire and received my order. One of the lipsticks looks weird and I'm not comfortable using it.           11:31 PM, 10th Feb                     User                    So I would like a refund for it.           11:31 PM, 10th Feb                     User                    I am unable to attach pictures here. Not sure why the attach icon is not active.           11:32 PM, 10th Feb                   Mohammad                    Hi,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            11:35 PM, 10th Feb                   Mohammad                    we apologize for the inconvenience           11:38 PM, 10th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           11:38 PM, 10th Feb                     User                    6268505946           11:41 PM, 10th Feb                     User                    I'm referring to the maybelline lipstick.           11:41 PM, 10th Feb                     User                    How can I send you the pictures of the lipstick?           11:42 PM, 10th Feb                   Mohammad                   May I request you to be on hold while I retrieve those information for you           11:49 PM, 10th Feb                   Mohammad                   Thank you for holding up           11:49 PM, 10th Feb                   Mohammad                   As we can see that the order Id 6268505946 is cancelled           11:49 PM, 10th Feb                   Mohammad                   Please let us know the correct order No. to assist you           11:51 PM, 10th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:51 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2084163