Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 19:21:26 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:41 PM, 10th Feb                   Mohammad                   Hi,thank you for contacting us. I'm Shafeeque .  How may I help you?           10:51 PM, 10th Feb                     User                    I had very bad experience in online shopping with u, this is my 2nd time I shopped online and both time I am so disappointed, now the dress I bought for my wife that is totally in bad condition dirty like used the waist belt is missing very very bad condition, it's look like I order from souq jumma.           10:52 PM, 10th Feb                     User                             10:53 PM, 10th Feb                     User                    This is the dress I ordered           10:53 PM, 10th Feb                     User                             10:54 PM, 10th Feb                     User                    This is the package which I got today           10:54 PM, 10th Feb                     User                             10:54 PM, 10th Feb                     User                    And i got this           10:59 PM, 10th Feb                     User                             10:59 PM, 10th Feb                     User                             10:59 PM, 10th Feb                     User                             11:01 PM, 10th Feb                     User                             11:01 PM, 10th Feb                     User                    Now tell me what should i do with this its totally not wearable           11:02 PM, 10th Feb                   Mohammad                    we apologize for the inconvenience           11:05 PM, 10th Feb                   Mohammad                   May I request you to be on hold while I retrieve those information for you           11:05 PM, 10th Feb                   Mohammad                   Thank you for holding up           11:05 PM, 10th Feb                   Mohammad                   We are sorry for the experience you had , this is not experience we expect for the customers and request you to return online purchases through the below three channels:  ·You can contact our customer support team on  1800871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account on (https://www.centrepointstores.com) and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint ) store across the Kuwait.           11:07 PM, 10th Feb                   Mohammad                   and the amount will be refunded to you .           11:07 PM, 10th Feb                   Mohammad                   Is there anything else that i can assist you with ?           11:07 PM, 10th Feb                     User                    No thanks. More tension to return now           11:11 PM, 10th Feb                     User                    What is use of online shopping           11:11 PM, 10th Feb                     User                    From center point           11:11 PM, 10th Feb                     User                    can but to           11:13 PM, 10th Feb                   Mohammad                   We are sorry for the inconvenience and the items will be collected very soon           11:21 PM, 10th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.           11:21 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2084096