Subject: New Reply Received - ne
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 08:07:15 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  ne  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/T8A4w7wPr5UyOXJy2iNoNA~~/AALN9wA~/RgRh_N6vPVcDc3BjQgpgGy-rG2AMGq9HUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear team,<br>
<br>
Thank you for reaching out to us! <br>
<br>
Kindly note that we will arrange the delivery of the subject shipment at the earliest. Noting that we have contacted the customer, although there was no answer from his side, we will be attempting to contact him again. <br>
<br>
Feel free to revert back to us for further assistance. <br>
<br>
Best regards
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Enas Fares</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641
" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>4/2/2021 5:16 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2054295] - ne<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2054295" rel="noreferrer">#2054295</a> raised by Rhma Alzahrani ([email-masked]).</div>
</div>

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<div dir="ltr">
<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: What is the issue (Contact update)<br>
<br>
Order Date : 25/01/2021<br>
<br>
Order ID: 6267513452<br>
Tracking ID: SD001027136</div>

<div><span dir="ltr" style="font-weight:700">Contact No: 0536403505</span></div>

<div dir="ltr">
<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: Customer wants to be contacted on 0536403505  for delivery.</div>

<div>
<br>
Regards,<br>
Shafeeque</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 4 Feb at 12:14 AM <span class="separator">, Rhma Alzahrani &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Rhma Alzahrani</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">لقد اخطأت ف رقم التواصل كيف اعدله</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">11:58 PM, 03rd Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"> مرحبا معك شفيق كيف يمكنني مساعدتكم؟</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">11:58 PM, 03rd Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"> هل بإمكانكم تزويدي برقم الطلب ورقم التواصل الصحيح حتى نتمكن من خدمتكم بشكل افضل</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">11:59 PM, 03rd Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">نعتذر عميلنا العزيز، هل مازلنا على التواصل؟</span></div>
		</div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:01 AM, 04rd Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Rhma Alzahrani</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">نعم</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">12:01 AM, 04rd Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Rhma Alzahrani</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
<span class="separator"><img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_b8a50bdf54cad55d7d3e85bd8da2bfe1e7db59b183c01ad4432552ad55544ded/img_1612382569424.png"></span>

		<div><span class="separator">رقم الطلب</span></div>
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</div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">12:02 AM, 04rd Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Rhma Alzahrani</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">الرقم الصحيح</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">12:02 AM, 04rd Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Rhma Alzahrani</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">٠٥٣٦٤٠٣٥٠٥</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">12:03 AM, 04rd Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Rhma Alzahrani</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/donut.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">الوو</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">12:05 AM, 04rd Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">لحظات من فضلك حتى اقوم بالتحقيق</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:11 AM, 04rd Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">شكرا على الانتظار</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:11 AM, 04rd Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">سيتم رفع القضية الى الجهة المعنية بعد انهاء المحادثة وسيتم استلام الرسالة لحضرتك عبر البريد المسجل  </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:11 AM, 04rd Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل لحضرتك أي استفسار آخر يمكنني مساعدتك به؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:11 AM, 04rd Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">كان من دواعي سروري مساعدتكم. </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:14 AM, 04rd Feb</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/449032540956802" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/vyQ5k8aYxXt1RuJ6NJ9ehA~~/AALN9wA~/RgRh_N6vPlcDc3BjQgpgGy-rG2AMGq9HUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2054295