Subject: New Reply Received - Refund request - complaint number 1877357
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 02 Feb 2021 02:54:08 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Refund request - complaint number 1877357  Ticket comment <div>Dear Team,</div>
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<div>I have provided my bank account details on December 30th since first payment has been rejected. Thus I have already waited more than 30days after providing bank account details. Item was returned mid of November. Please remit the amount to my account and confirm as soon as possible </div>
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<div>Thanks <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Monday, January 25, 2021, 2:12 AM, Babyshop &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Muzammil,</div>
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<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order: 9772931918 Please note that the refund has been processed successfully from our side on 11/01/2021 for the amount (AED 1,055.55), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1936035