Subject: Fwd: Incomplete order C&C - 6241023036
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Date: Mon, 1 Feb 2021 08:17:47 -0700 (MST)

From: "Jessie Caparas" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, February 1, 2021 8:28:44 PM 
Subject: RE: Incomplete order C&C - 6241023036 

[ mailto:[email-masked] | @Mohammed Athar ] 

I believe this issue just got sorted today. 

Please disregard then – thanks. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar <[email-masked]> 
Sent: Monday, February 1, 2021 6:51 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: RE: Incomplete order C&C - 6241023036 

Hi Jessie, 

As per the HYBRIS I see that 257 is already processed for refund. 

Please check & confirm. 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 27, 2021 8:07 AM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Incomplete order C&C - 6241023036 
Importance: High 

Hi [ mailto:[email-masked] | 
@Mohammed Athar ] 

There is a tech issue in cancelling the items that have not been shipped and this has been pending from November. 

Definitely these items will not be shipped anymore and since warehouse team is unable to cancel these items, can we do a manual refund as a bank transfer? 

Total amount to be refunded is SAR 277. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 27, 2021 6:48 AM 
To: Sharafuddeen Kulumbil < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Kanteeban Singaravelu < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Incomplete order C&C - 6241023036 

Approved for refund 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4f2d78e16c5f46fc8ad508d8c6c0b8da%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637477878327591803%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=J0rMMzxHi4wL9N%2Bxtdd29NAQFmV2rSvY2tDmzzoM4go%3D&reserved=0 | 
Outlook for iOS ] 

From: Sharafuddeen Kulumbil < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 26, 2021 11:02:10 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Kanteeban Singaravelu < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Incomplete order C&C - 6241023036 

Dear Jessie Caparas, 

We’re unable to cancel thru our conloc process, Ticket raised to IT support team. Please find Status. 

Thank and Regards, 

Tabrez Mohmmad 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 26, 2021 2:39 PM 
To: Kanteeban Singaravelu < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Sharafuddeen Kulumbil < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Incomplete order C&C - 6241023036 
Importance: High 

[ mailto:[email-masked] | @Prakash Iyangar ] 

There seems to be a tech issue as non-shipped items are not yet cancelled. 

This is pending from November of last year and this is the customers 3 rd order with us. 

Not to prolong the case as we have been following up with tech team for a long time, can we refund? 

162713956 - - Solid Sweater with Round Neck and Long Sleeves 

162659441 - - Solid Polo T-shirt with Long Sleeves 

162377709 - - Solid Polo T-shirt with Short Sleeves 

162329846 - - Solid Leggings with Drawstring Closure 

162765699 - - Graphic Print T-shirt with Round Neck and Short Sleeves 

162394418 - - Solid Sleeveless Vest with Scoop Neck 

161101105 - - Solid Vest with Scoop Neck and Lace Detail 

161101111 - - Solid Vest with Scoop Neck and Lace Detail 

162628896 - - Solid High Neck Sweater with Long Sleeves 

Total refund is SAR 277. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Kanteeban Singaravelu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 25, 2021 11:51 PM 
To: ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Sharafuddeen Kulumbil < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Incomplete order C&C - 6241023036 

Hi Team, 

We’re unable to cancel thru our conloc process, Ticket raised to IT support team. 

Regards 

S.Kanteeban 

Jeddah, KSA 

Tel : Ext:2212 Mobile :+966564851207 
Email : [ mailto:[email-masked] | [email-masked] ] 

Landmark Arabia. I PO Box 23679 | Jeddah 21436 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4f2d78e16c5f46fc8ad508d8c6c0b8da%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637477878327601795%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sJGWu2wqIFZSGFkCaQHmwyAsGXM0aDzd7lUccdR4%2BiQ%3D&reserved=0 ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLandmarkArabia&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4f2d78e16c5f46fc8ad508d8c6c0b8da%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637477878327611783%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cSYOVSiEv47Cq0jSbA7FNc9ukB7ELWSNx%2FAL1Lb0mak%3D&reserved=0 ] [ https://lsmindia.com/@LandmarkArabia ] 

From: ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 24, 2021 9:45 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; Kanteeban Singaravelu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Sharafuddeen Kulumbil < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Incomplete order C&C - 6241023036 

Hi [ mailto:[email-masked] | 
@Kanteeban Singaravelu ] 

Kindly cancel the remain item which not yet ship pout. 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 21, 2021 2:56 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Sharafuddeen Kulumbil < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Incomplete order C&C - 6241023036 
Importance: High 

[ mailto:[email-masked] | @Maxwhryd Ecom ] [ mailto:[email-masked] | 
@ArishLaila ] 

As per tech, WH team to capture order damage for remaining items 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 20, 2021 3:53 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Sharafuddeen Kulumbil < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Incomplete order C&C - 6241023036 

External email sender, please take precaution. 

Hi Jessie, 

Please advise if any update on the below Inc. ID. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] >, "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "Sharafuddeen Kulumbil" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Raghu Pillai" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 19, 2021 12:29:55 AM 
Subject: RE: Incomplete order C&C - 6241023036 

[ mailto:[email-masked] | @Apoorv Joshi ] 

I’ve raised to tech INC0952170 and following up on it. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 18, 2021 6:50 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Sharafuddeen Kulumbil < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Incomplete order C&C - 6241023036 

External email sender, please take precaution. 

Hi Team, 

Please assist in cancellation of the below mentioned items, items not shipped since nov 2020 and no update from warehouse either. Customer is now chasing for their refund. 

162713956 - - Solid Sweater with Round Neck and Long Sleeves 

162659441 - - Solid Polo T-shirt with Long Sleeves 

162377709 - - Solid Polo T-shirt with Short Sleeves 

162329846 - - Solid Leggings with Drawstring Closure 

162765699 - - Graphic Print T-shirt with Round Neck and Short Sleeves 

162394418 - - Solid Sleeveless Vest with Scoop Neck 

161101105 - - Solid Vest with Scoop Neck and Lace Detail 

161101111 - - Solid Vest with Scoop Neck and Lace Detail 

162628896 - - Solid High Neck Sweater with Long Sleeves 

Thank you for your help! 

Regards, 
Apoorv 

From: "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "Sharafuddeen Kulumbil" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "MUBASHER" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Raghu Pillai" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 3, 2021 11:51:33 AM 
Subject: Incomplete order C&C - 6241023036 

Dear Team , 

Below Said order Jeddah territory order .. 

Dear Jeddah team , 

Pls Update below said order Status.. 

Thanks 

Esaf 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 3, 2021 8:42 AM 
To: ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; MUBASHER < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Incomplete order C&C - 6241023036 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "MUBASHER" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 3 January, 2021 10:35:30 
Subject: Re: Incomplete order C&C - 6241023036 

reminder 

From: "MUBASHER ABDELRHMAN. HAMED" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 25, 2020 7:20:46 PM 
Subject: Incomplete order C&C - 6241023036 

Hi Team, 

Problem Statement: Incomplete order C&C - Unable to create child ticket , 

Order Date :11/11/2020 
Order ID: 6241023036 
store: Max60271 

Ticket No: 1751044 

Assistance Required: Need to complete the order to be collected by the customer. 

Issue Description: Customer emailed us informing that he/she placed order for (18 items) but collected only (9 items). Customer also shared us the picture of the item which they didn't received. Kindly check and process the collection of the remaining 9 items. 

#Attaced Abhilash added note & store added note. 

​ 

​Items not collected (Not-Delivered) : 

162713956 - - Solid Sweater with Round Neck and Long Sleeves 
162659441 - - Solid Polo T-shirt with Long Sleeves 

162377709 - - Solid Polo T-shirt with Short Sleeves 
162329846 - - Solid Leggings with Drawstring Closure 

162765699 - - Graphic Print T-shirt with Round Neck and Short Sleeves 
162394418 - - Solid Sleeveless Vest with Scoop Neck 
161101105 - - Solid Vest with Scoop Neck and Lace Detail 
161101111 - - Solid Vest with Scoop Neck and Lace Detail 
162628896 - - Solid High Neck Sweater with Long Sleeves 

Regards, 

Mubasher. 

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